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I can't use my external HD

I bought a WD1200U017 004 WD Passport 120 gigs october 10th 2007. It works great when plugged into the USB port of my laptop(Medion). But is not recognized by my desktop computer, running Windows xp x64 sp2. It doesn't even show up in my computer window. Desktop has asus m3a78 pro mainboard.

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  • Anonymous May 04, 2009

    MY USB WON'T COME ON THE WINDOW SCREEN ON THE MAC

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  • 77 Answers

Do you have any kind of security software/firewall installed? It will often block hard drives because it sees them as a security threat. Disable the firewall or security should do the trick.

Posted on Oct 19, 2008

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Posted on Jan 02, 2017

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The power surge error means that your external drive is drawing more power than your USB port can supply. The best solution is buying a powered usb hub (USB hub with external power source) and connecting the device through that.

Alternatively (if you're desperate), you could try testing it in other ports - for instance, if you're using it in a front USB port, try the back ports and vica-versa. If you need something on the drive urgently, and you have the option, you could always try plugging it into another computer and getting the data that way, but of course this is only a temporary fix.

The fact that the drive is in a NTFS/FAT32 format shouldn't make a difference with regards to the main issue, which is power....but like I said, your best solution is unfortunately to buy a powered hub and running the drive through that.

Good Luck,

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Congratulation on your Passport.
Use the USB cable that came with it to connect it to the computer.
The computer should recognize it.
Open the file explorer to see the My computer. The drive should appear there, along with the C: drive.
Click on the Passport icon and look for an executable file WD-Synch or something similar. Click the executable and you will set it up.
If you do not want to use the synchronizing and other software that came with it, just use the drive as storage space.

If the drive seems not to be working, and if it came with a power adapter, then it should be plugged in. Usually the USB port of the computer supplies the necessary power, but sometimes that is not enough and certain drives have a power adapter.

Before removing the drive you should use the Safely Remove Hardware program.

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Hello,

What I suspect here is that, the USB port that you are using is a USB 1.0 port, which has a lower voltage not enough to power on your Storage drive.

In this case, there are two things you can do,

1. Change the USB port you are using for the storage drive to a USB 2.0 one (Just keep Checking all the ports one by one in case you dont know which one it is).

2. If your Storage drive has external power facility, just plug it in an external power first, before connecting it to the system.

If there are no USB 2.0 Ports on your system at all,

then just go to any electronic store and tell them you want to buy a USB 2.0 Expansion card.

and if it is a laptop, A USB 2.0 PCMCIA card.

Install it on your system, and connect your external drive through it.

Hope this helps you out.

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Doh

After posting the above, I found the answer on another forum about 10 minutes later. The WD drive is formated in FAT 32. My XP PC HDDs are formated in NTFS. FAT 32 has a 4Gb file size limit.

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YESS I CAN JUST EMAIL ME AT ar_pllana@hotmail.com and i will fix ur problem

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