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I can't use my external HD

I bought a WD1200U017 004 WD Passport 120 gigs october 10th 2007. It works great when plugged into the USB port of my laptop(Medion). But is not recognized by my desktop computer, running Windows xp x64 sp2. It doesn't even show up in my computer window. Desktop has asus m3a78 pro mainboard.

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  • Anonymous May 04, 2009

    MY USB WON'T COME ON THE WINDOW SCREEN ON THE MAC

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Do you have any kind of security software/firewall installed? It will often block hard drives because it sees them as a security threat. Disable the firewall or security should do the trick.

Posted on Oct 19, 2008

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When I connect my wd passport, this massage appears "usb not device recognized". although the cable is working with other devices and the wd passport is also working on other computers (not my...


there is NO problem on you external hard drive..the problem is in your own computer USB port..try to uninstall the driver of your usb port.then try it again.

Jun 15, 2011 | Western Digital My Passport Essential 160...

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When I plug my 320G WD Elements there is no WD icon on my windows or my computer window. thanks


Have you used this HDD before?, it this is the first time?

Sometimes you have to install the WD Smartware Software. In the case of the 320G, which are the first HDD released, The computer should detect them automatically.

Try with another USB port. Do not use a USB multiport because it won't power the HD.

If it doesn't work on your computer, try it on another one. This way you can discard the possibility that the HDD is damaged.

God BLess You!!!

Feb 14, 2011 | Western Digital Passport 320GB External...

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Wd external drive stopped showing up on my desktop mac


Either you need to uninstall and reinstall the drivers and software and Check the cable and your usb ports are all working properly or your HD is done.

Mar 15, 2010 | Western Digital Passport 320GB External...

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Connecting WD Passport external HD with Belkin N+ router


I had this same issue. Found it to be a sequencing issue. Plug the USB into the router with the power off to the HDD. Power on the HDD and you should be able to get to it fine. Also make sure you have the latest firmware on the router.

Nov 27, 2009 | Computers & Internet

1 Answer

My usb ports are limited to 500mA each one and the WD external HD needs at least 1000mA. How can I solve that?


You might need to install a new USB card, one with 1000 mA, to provide the power necesary for your WD external drive. Check the WD manual to see whether there is a way to use two USB ports when jumpering them to see if you can provide the power yourself.
Also check the WD web site.

Jun 26, 2009 | Western Digital Passport 120GB External...

1 Answer

I have a WD passport 320gb, at first it worked one of my usb. then all of sudden, it stop recognizing my WD Passport with one usd port, so i plug it in another usb then it works. and after a couple of days...


Are you using an external power supply for the disk? If not, you might be overloading the USB port. It should not happen, but USB ports are limited in the amount of power they can output. Especially laptops might face such problems.

Do other USB devices still work on those USB ports? If so then the port is at least not broken.
Sometimes you can uninstall and reinstall the USB hubs and controller devices in the Device Manager to fix USB problems.

For other ideas on troubleshooting external hard disk issues, you can check: www.devicedriverfinder.com/blog/device-errors/external-hard-drive-troubleshooting

Jun 13, 2009 | Western Digital Passport WDXML800UE...

1 Answer

My MAC won't recognize my WD 80 GIg External HD


Some computers (especially Mac laptops) don't send enough power through the USB port to power a passport, so you need to get an extra power cord, one that combines 2 USB ports into one to get a little extra juice. Wish I could give you a website where you can buy that extra cord but I am currently looking for one myself at this moment in time.

Nov 16, 2008 | Western Digital Passport WDXML800UE...

1 Answer

My computor switches off the moment i plug in the wd passport.


Probably a power issue. Your new computer has less extra power capacity and the external drive is pulling from the USB port power.

What you need is a USB hub with an AC adapter that powers the hub and any devices that are connected to it from the external AC power adapter and NOT from the USB bus. In other words look for an external power adapter that plugs into the wall as well as into the USB port. Don't get a recharger for an iPOD as that will not do you any good. And don't get a hub that says "powered" or "external power" that does not have an AC power adapter because it is still sucking power off of the USB port.

Try shopping for a D-Link DUB-H4 High Speed USB 2.0 4-Port Hub. It is a good choice if you are not going to plug any USB 1.1 devices into it. Read the reviews for any device you choose.

Oct 26, 2008 | Western Digital Passport WDXML800UE...

2 Answers

WD Passport Essential 160gb with PowerBook G4


The problem is that your powerbook G4 does not provide enough power to your 160gb passport HD. This does not happens to the new Macs with intel inside.
There are several ways to fix it:
1) Go to West Digital Website and buy a "Power Buster Cable USB" (that connect your 2 USB ports to your passport HD in order to provide more power). I think that it costs 10$. This is the link: http://www.wdc.com/en/products/accessories.asp?ProdID=170
2) The other solution is easier. If you have an external USB hard drive with two USB ports, or a DVD/CD burner with two usb ports, you can pug your passport in one of the ports while the other HD or DVD/CD burner is connected to you PowerBook. You will be able to see and use your q60gb Passport HD.

Oct 21, 2008 | Western Digital Passport WDXML800UE...

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120 gig Western Digital black no longer mounts on LEOPARD osx 10.5 grrrr


i have the same problem.
macbook doesn't see anymore my hdd western digital 2,5'' white 250 GB.
tried disk warrior, disk utility but nothing.
it's just seem disappeared, even if i hear it works inside (and the led light is on)
what can i do?

May 10, 2008 | Western Digital Passport WDXML800UE...

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