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Have you already transmitted a design and it has not finished? You can open several windows at one time, so it's possible that there is a pending transmission. If there isn't, I would close the program and then reopen it. That should have cleared out any previous designs that were transmitted in a session.
If you don't have the transmission box up with the "Cancel" button up, then there's a few steps you have to take. First, close the software on your computer. Next, turn of the sewing machine. Unplug the USB cord both from the sewing machine and from the back of your PC. Now plug the USB back into the computer, then the sewing machine & turn the machine back on. Finally, reopen the software. This should clear the "buffer" between your computer and the machine of the pending transmission. I've had to do this every time I have a finished design before I can start a new one.
This happens every time I finish a
design. First, close the software on your computer. Next, turn off
the embroidery machine. Now unplug the USB cable from the machine and
then from the back of your computer. Now reverse the progress. This
will clear the "buffer" between your computer and the
machine. It's a bit of a pain to do each time, but it does work.
Had the same problem. Singer rep. solved this mystery in just min. after talking to her.
You can call singer company at 1-800-4SINGER. It will take a long time to get through, but they can talk you thru to resolve this matter. Or just visit singerco.com and go to F&Q section, #7 question.
Or you can email email@example.com (that's talk to us @ ...)
They answered my email the same day!
Hope this helps!
We had the same problem tonight. It was the first time we tried the machine and we wre quite upset. The help file and manual were of no use. I disconnected the USB cable.I then opened the "tile view" under the view menu. This showed two open windows, which I closed. I then started a new design, and everything went well.