Question about Lexmark X5470 All-In-One InkJet Printer

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Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

My Lexmark 5400 series has just recently stopped working. It says "cannot retrieve application list". The printer and fax work just fine. I just installed the new Norton Internet security. I think that this might have affected it. Any solutions? new printer first time ever being used went to scan "cannot retrieve application list" Help

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  • akamm1234 Oct 29, 2008

    can'rt scan. "can not retrieve applications list" is desplayed evrtime I try!

  • RayxLeen Feb 09, 2009

    i have the same problem, i dont think we've installed any new programs though and its not working for either computer.

  • Anonymous Apr 17, 2009

    same as above

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Microsoft Paint ----> 'File' ------> 'From scanner or camera' (when in scan mode on printer). Just tried this and it really works.

Posted on Jul 07, 2010

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  • Sheila Allen
    Sheila Allen Aug 26, 2010

    Since the link above to lexmark is no longer available, this was a life saver and yes, it really works and works well! THANKS SO MUCH!

  • crazysophee Jan 25, 2011

    It does come up with scanner or camera but it won't let me click , do you know what to do about that?

  • tekkiangel Mar 30, 2011

    OH MY GOODNESS! That is a pure stroke of genius. Well done, that does absolutely work. Whatever is wrong with the Lexmark communication between pc and printer, ie it just doesnt work no matter how many times you download the driver, or stand on one leg and face north, it dont work. The latest update for the printer interface has removed the scan button from the interface, and therefore you must press the scan button on the printer. This is a deadend as the problem resides with the communication between scanner request and pc. Therefore, this work around is classic and it works. Excellent, brillant, thank you. Good lateral thinking!

  • Paul Adams
    Paul Adams Mar 09, 2015

    Obviously it does not work on a Mac

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Fiend your solution direct from Lexmark. Here is your solution

Lexmark Scanner -

http://www.lexmark.com/printer/prob676ijt65/solution
854

Posted on Mar 02, 2009

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I have had my lexmark 5400 for a little while now but I just got new ink for my printer and it is saying cannot retrieve application list and it is not printing or scanning it keep saying also right cartridge incorrect what can I do

Posted on Dec 09, 2008

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SOURCE: Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

I found that updating the drivers, off Lexmark's website, took care of the problem --

Good luck --

mj

Posted on Jul 21, 2008

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SOURCE: Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

delete the norton internet security as its blocking the scanner files of your printer software .or try reloading the printer drivers again but if reloading the printer drivers does not helps then removing the norton software is compulsary as the files of printer are getting blocked so scanner is not working.

Posted on Mar 07, 2009

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SOURCE: Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

Microsoft Paint ----> 'File' -----> 'From scanner or camera' (while the Lexmark is in scan mode). Just tried it and it really works.

Posted on Jul 07, 2010

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1 Answer

Lexmark 5400 series won't scan. Get message "cannot retrieve application list. I use a Mac


The first thing I would do is remove the program from your computer, then download the latest drivers from lexmark: visit
http://support.lexmark.com/index?locale=en&page=product&productCode=LEXMARK_X5470&segment=SUPPORT&userlocale=EN_US&frompage=null#1
choose your version of OS ( OS 10 X, 10.3, etc) and download the file.
Before you install the software in your computer, I would disconnect the printer's USB cable, and wait for the installation program to prompt you to connect it.
I believe that will take care of your problem.

Aug 03, 2011 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Fax works except scan option


that's is a driver issue..
you need to uninstall your current printer driver and then restart your computer ..
and then install it again,,,
because your scanner application has been corrupt..

please let me know if it solve the problem..

happy FIXYA!

May 24, 2009 | Lexmark X5450 All-In-One InkJet Printer

1 Answer

Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!


delete the norton internet security as its blocking the scanner files of your printer software .or try reloading the printer drivers again but if reloading the printer drivers does not helps then removing the norton software is compulsary as the files of printer are getting blocked so scanner is not working.

Mar 07, 2009 | Lexmark X3350 All-In-One InkJet Printer

1 Answer

Lexmark 5400 series


hmmm..what are you using for the scanner function?

http://tinyurl.com/6qcpgy

Aug 17, 2008 | Lexmark X5470 All-In-One InkJet Printer

22 Answers

Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!


Microsoft Paint ----> 'File' -----> 'From scanner or camera' (while the Lexmark is in scan mode). Just tried it and it really works.

Apr 24, 2008 | Lexmark X5470 All-In-One InkJet Printer

3 Answers

Lexmark 5400 series


Problem: Lexmark cannot retrieve applications list

I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name as follows.

1. Launch Lexmark Imaging Studio.
2. Right-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Right-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards, Fbyrd

Mar 12, 2008 | HP PSC 2210 All-In-One InkJet Printer

4 Answers

Lexmark X5470 scanner problem


i had the same problem but if you open the Lexmark All-In-One center (can be found in start --> all programs --> lexmark 5400 series --> all-in-one center) and select scan (it will work)

if you dont have the program installed find your installation disk and when u re-install it, it should come up again

SH33P

Feb 10, 2008 | Lexmark X5470 All-In-One InkJet Printer

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