Downloaded new drivers/software from the website (4 different times already!) and get no HP director icon, nor does anything show up in my program list. I can print, but can't access the printer thru' the computer to manage it. Please advise. (Have uninstalled and deleted all parts of the HP program each time I re-download. Also got rid of Explorer 7 as it was also noted to be a problem).
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Yes It's always better to get the updated drives.
Install the latest drivers from the website. To download:
1 Go to hp.com
2 Click on Support and Drives
3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One
4 Hit go
5 Choose your operating system
6 Hit Next
7 Click on the link that says Driver - Product Installation Software
8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.
To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7)
2 Right Click on the Driver CD, The one that has the HP Logo
3 Open Util
4 Open CCC
5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again, I hope this worked. :)
After installing (MS IE 7 or MS IE 8) browser on the computer that is connected to the HP product,This issue occurs on some HP products. The MS IE 7 or 8 browsers might be incompatible with HP Director
Follow these steps to use a workaround to open HP Director each time you use the software. These steps must be repeated each time you use HP Director.
1-Open HP Director using one of the following methods: From the desktop : On your computer's desktop, look for the HP Director icon ( ), and then double-click it. From the Windows taskbar : Click Start , click All Programs , click the HP or Hewlett-Packard folder, and then click HP Director . Although HP Director does not appear to be open , it is open and loaded into the computer's memory, but it does not open in a new window as usual. 2-Without navigating to another open window, press Alt and Space bar at the same time. The Shortcut menu displays near the top-left corner of the computer. Figure 1: Shortcut menu
If the Shortcut menu does not open, repeat steps 1 and 2 until it does. 3-Select Minimize from the Shortcut menu. HP Director displays (minimizes) as an item on the taskbar (the row of open software programs that appears at the bottom of the desktop screen). If HP Director does not minimize, click Minimize again until it does. 4-Click the HP Director icon on the taskbar ( ). The software opens and functions normally. NOTE: The HP Director window and icons might appear larger than normal, but the software is functional.
5-Repeat Steps 1 through 4 every time you use HP Directo
What I did to "fix" it was to completely uninstall the printer and reinstall it as if for the first time. Then I had to download new drivers for it. I found that out by checking for updates. The Director icon on my desktop till doesn't seem to do anything but I can now scan by hitting the scan button on the printer. It doesn't work like it used to but I'm just adjusting to the new paths I have to take.
If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it
If the update to HP Director is not
available, or if you have installed the update and the HP Director
window still fails to open, try this workaround.
From desktop, double-click the HP Director
icon to load the program into the memory. HP Director will not open at
this step. Do not click anything else on the screen until Step 2 is
Press the Alt
key and the Space bar
together, and then select Minimize
from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes.
HP Director software displays as an item
on the task bar (the row of open software programs that appears at the
bottom of the desktop screen).
Click HP Director
on the task bar. The software opens and displays normally.
Repeat Steps 1 through 3 every time you use HP Director.
The HP Director
window might appear larger than normal, but the software is functional.
In October 2006, Microsoft released
Internet Explorer 7. The HP Director software that shipped with some HP
products introduced between 2002 and 2004 may not be compatible with
Internet Explorer 7.
The HP Solution Center software, which
replaced HP Director software on products introduced after 2004, is
compatible with Internet Explorer 7 and does not exhibit this issue.
i have a Vista system and an old hp 1315. the CD driver that came with it includes some very useful software that cannot be installed in my laptop. according to the hp website, that's because Vista comes with a compatible software for my hardware. checking Windows Help & Support gave me this solution:
Open to Windows Photo Gallery, click File then click Import from Camera or Scanner.
My problems was fixed by using the steps provided on the HP website "HP All-in-Ones, Printers, Scanners and Cameras -
The HP Director Software Does Not Display After Installing Internet Explorer 7" (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00802504&dlc=en&product=351106&lang=en&printable=no&encodeUrl=true&)
It could be about this: I had same problem until I found a review somewhere - even HP technical support was totally useless - until HP FINALLY decided to up date its drivers to account for my/many people's downloading of Internet Explorer 7. As this is now done, and you cannot easily uninstall IE7 and go back to IE6: try again (1) HP Director and if not (2) I think update drivers or (3) uninstall / reinstall. Hope it helps.