Question about Creative Labs ZEN SLEEK MP3 Player

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Should I fork out for repairs or just buy a new mp3?

Last week my Zen Sleek was stood on by a horse (work-related accident) and as a result the screen was cracked but the player still worked. However, a few days later the player stopped responding altogether and now when I turn it on all that comes up is the first welcome screen and nothing else. Looking at some solutions on your site I take it that the hardrive is broken as well as the screen. I was just wondering if it would be worth handing in the player for repairs or should I just go out and buy a new mp3. For this kind of repairs would cost of labour work out the same as buying a new mp3? Any advice would be greatly appreciated. Thanks

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  • Anonymous Feb 25, 2008

    mine was accidently smashed in the car door.

    the sceen is cracked, its bent, and it does not work at all.

    is it possable to fix?

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Personaly i do not think that it is worth it getting it repaired, what i would do is buy a cheap one for work so that if anything happens to it it wont matter(water,gets trodden on etc), and buy a desent one for the rest of the time

Posted on Jun 13, 2006

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hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
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Does not affect music files themselves.
Format (All) Caution! Erases all content!
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Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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1 Answer

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I think there are brightness controls in the settings, I'm not too sure lol as my player isn't in the room with me. If there are brightness settings, make sure they're turned up and your backlight is not set to OFF. If the problem persists after this, you can get in touch with Creative an I think they offer a repair service if the product is not under guarantee anymore, but if it is under guarantee, enjoy a new player courtesy of the guys down at Creative. I hope this helps^^

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Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

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