Can't get dvd out (by 3 users)

posted by treelo on Jun 13, 2006

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The player will not open so I can get dvd out, anyone had this problem. both the button on remote & player itself will only respond with ERR & Incorrect disc. Also won't play. The video part is fine.

I have the same problem.

2 Other Users Have The Same Problem

Comment by Guest, posted on Jun 22, 2008

DVD played ok for 3 min, then the picture froze. The incorret disc and error messages came up. I can't remove the DVD or even open the DVD drawer
Thanks for any suggestions.

Comment by Guest, posted on Feb 22, 2008

I accidentally put 2 dvd in the tray. the second one went in, but player did not play. had to take it apart, and screwed it up big time............

Best Solution

posted on Jun 15, 2006

silly girl

Rank:

Wiz
Rating: 81%, 3302 votes

Search your manual for "manual open", or some override. Sometimes there is a hole in the bottom of the player that lets you slide a knife in a push the door open a little bit. Should have something written on it, like "emmergency".

I can't say it will work after that though. Sansui no longer makes most of the products marked "sansui", they sold the rights to use the brand name. I think orion makes it's basic level TV and Video equipment, and they tend to break after you take a few steps out of the store.

Hope it works out for you.

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Solution #2

posted on Apr 13, 2008

swausa

Rank:

Apprentice
Rating: 100%, 1 votes

I had the same problem With the DVD getting stuck in the player and DVD not playing. I was able to get the DVD out by first removing the screws that secure the top cover of the unit, then remove the cover ,then remove the face plate of the unit, mine had no screws ,it just had tabs that secure the face plate, also you will have to disconnect the serial cable below the DVD tray.Then look under the DVD tray and you will should see a white part that will slid to the right and this will allow you to manually push the DVD tray out and remove the DVD. I got less than a years operation out of the DVD player , the VCR still works though. After freeing my DVD i tried again to play it and the same problem occured. The longevity of this product is just not there for the100 bucks of what i payed for it. INFERIOR PRODUCT

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