Question about Wacom (PTZ930AC) Graphic Tablet

3 Answers

Problem with the Tablet Driver

I try to install the tablet software, but it gives me this error message:

"There is a problem with your tablet driver. Please reboot your system. If the problem persists, reinstall or update the driver."

I've tried rebooting, and reinstalling/updating the driver. The tablet works, there is a blue light and the pen/mouse responds. But the installation program insists that there's a problem.

My tablet installed just fine on my last computer.... Are there issues with it working with Vista? I bought my tablet about a year ago and have been very pleased with it thus far....

Posted by on

  • 2 more comments 
  • mspanish Nov 20, 2008

    same problem with vista - keeps trying to install drivers on top of the ones wacom had me install, the pen part does not work at all

  • mspanish Nov 25, 2008

    Mine will install, but the buttons above the pad don't work, and the pen itself is quit jittery - not very precise.  I thinking it could be a problem with the way this HP dv6700 "entertainment" laptop is configured - I spent an hour with the very friendly Wacom tech support people, and although they couldn't solve my problem, it seems that there are some kind of conflicts that can cause this - and I'm hoping on my new Dell this won't be the case. I pretty much can't use this tablet on my laptop though, which is frustrating!

  • shadowsofthe Apr 14, 2009

    when I start photoshop it says "there is a problem with your drivers. Please reboot your system or reinstall your drivers".

    I tried that. I rebooted the system. Same error. I reinstalled the drivers ... same error. The drivers were working fine until I got a minor update though on Vista. It was a minor xml update. Don't know if this is relevant.

    And to set the record straight here I downloaded the drivers from the wacom site that said vista ... so I'm not using XP drivers. Up until now I have had no problem what so ever with my drivers, my wacom tablet and Vista. I have been using Vista for about 2 years now and my tablet has worked fine until about 3 days ago when this kept popping up in photoshop.

    The tablet is behaving like a standard input device ... when ever I push down to paint it thinks I'm right clicking and brings up the brushes menu. Because I can't sustain pressure I can't paint.

    I would be a bit upset if Wacom was just relabeling XP drivers as vista drivers though this would be the first time an XP driver hasn't worked in Vista.


  • Anonymous May 09, 2009

    I have that problem, i started using photoshop, it was fine until i started making effects on a project, it said that same error then turned my computer off. I haven't had the problem since wierd..

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 43 Answers

The install drivers are not made for you os and the program was only designed to say you have a problem .contact microsoft for updates.its vista problem...

Posted on Nov 23, 2008

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

  • Contributor
  • 1 Answer

Can please help fix my android tablet updating and downloading to work again,,,

Posted on Jul 03, 2013

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

It's not vista - I have the same problem in photoshop and I'm using Windows XP - I've had this tablet for 2 years and never had a problem with it until I started using photoshop. My whole computer locks up sometimes when I'm using magnetic lasso. Is there a conflict between the tablet and photoshop?

Posted on Apr 06, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

With latest drivers installed when i open photoshop WITH the pen at the loading section "Please reinstall the tablet software" comes up. just to inform 5 days ago the tablet was working PERFECTLY with...


ok i installed ALL the updates i found in the wacom drivers section of the site from the older to the newest and no double clicking problems or driver not working properly came up.so this seems the right way to solve tablet problems

cheers

Dec 16, 2009 | Wacom Intuos3 Graphic Tablet

1 Answer

ERROR message "A Supported Tablet was not found on the system"


I have encountered this message a few times, usually if I have tried to plug'n'play the tablet. A restart with the tablet connected usually fixes it for me, but I would suggest removing the driver and software and reinstalling them, making sure you have the most up-to-date version- freely available from wacom.co.uk (though I note you have the latest versions so just reinstall those).
I think, however, your problem might be something to do with the following note from wacom:771c281.png Do you know if you are running a 64-bit setup? There may be a workaround even if you are, so do let us know.

Oct 28, 2009 | Wacom Intuos2

1 Answer

Having same problem as described by others. IE, I tried installing the tablet with the software that came with it, but the status bar stops halfway, blinks a couple of times, and just hangs there without...


Hi...
How are you installing using CD or downloaded file.
The reason could be currupted installation file.
Install the chipset driver.
Try install on a diff computer
Let me know
Thanks
Smith

Aug 14, 2009 | Wacom Intuos3 Graphic Tablet

1 Answer

My Wacom Intuos3 tablet won't install.


I just had the same problem.  I usually try to install the drivers before using/plugging in any peripheral.
However, page 4 of the Quick Start guide suggests that the first step should be plugging in your tablet.  The hardware will be detected and installed as a Human Interface Device (HID).  Then you should install the drivers, and the problem should go away (if you have the same problem I did).
Summary: plug in the tablet first before installing the driver.

Dec 23, 2008 | Wacom Intuos3 Graphic Tablet

1 Answer

Wacom Intuos3 Tablet driver crash in photoshop


I was having the same problems, it only occurred when i updated the tablet driver to v. 5.2.1-6. So i've downgraded to the one that came with my graphire3 (tablet driver v. 5.2.0) ...hope this helps
Running: OS Win7 PS CS3 Wacom Driver v. 5.2.0 for Graphire3

Nov 18, 2008 | Wacom Intuos3 Graphic Tablet

1 Answer

Wacom Graphire 4.40 Install question


Make sure you have no old Wacom drivers installed in your applications folder. If you do, then you will need to uninstall each driver via the "remove tablet" utility.

Oct 13, 2008 | Wacom Graphire4 Digital Pen

1 Answer

Pen pressure and scale problems


I also use Intuos 3 tablet, did you already try replacing the tip and reconfiguring the pen to the screen? You can find this in the driver software, it synchronizes the pen and tablet.
If you already tried that, does the problem only occur in Photoshop? Also, check your brush preferences, you can go back to your default settings and see. If talking to Wacom fails, you might have a bad pen or tablet.

Jul 07, 2008 | Wacom Intuos3 4x5

1 Answer

Graphire4 Vista


Vista doesn't support many things.. you need to see if you can find a driver for it or revert back to XP, or get a new graphics tablet

Jun 12, 2008 | Wacom Graphire3 Tablet 6x8 (C267252627)

1 Answer

Genius g-pen 450 driver problem


Try to change usb port and reinstall driver some port on your PC may not regcognize it.
After I solve it , everything work fine :D

Apr 15, 2008 | Genius EasyPen (K9418400)

3 Answers

Tablet Driver


Try this:

Start>Run
Type: services.msc
Scroll down to TabletService
Right click>Properties>Log On tab
Is service disabled? If so, enable it and I think that will solve your problem.

I had the same problem you described after I disabled this service.

Dec 11, 2007 | Wacom Graphire 4 "Silver" 4x5 (WMM132369)

Not finding what you are looking for?
Wacom (PTZ930AC) Graphic Tablet Logo

4,775 people viewed this question

Ask a Question

Usually answered in minutes!

Top Wacom Graphics Tablets Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

yadayada
yadayada

Level 3 Expert

60960 Answers

NIK
NIK

Level 2 Expert

206 Answers

Are you a Wacom Graphics Tablet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...