Question about Wacom (PTZ930AC) Graphic Tablet

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Problem with the Tablet Driver

I try to install the tablet software, but it gives me this error message:

"There is a problem with your tablet driver. Please reboot your system. If the problem persists, reinstall or update the driver."

I've tried rebooting, and reinstalling/updating the driver. The tablet works, there is a blue light and the pen/mouse responds. But the installation program insists that there's a problem.

My tablet installed just fine on my last computer.... Are there issues with it working with Vista? I bought my tablet about a year ago and have been very pleased with it thus far....

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  • mspanish Nov 20, 2008

    same problem with vista - keeps trying to install drivers on top of the ones wacom had me install, the pen part does not work at all

  • mspanish Nov 25, 2008

    Mine will install, but the buttons above the pad don't work, and the pen itself is quit jittery - not very precise.  I thinking it could be a problem with the way this HP dv6700 "entertainment" laptop is configured - I spent an hour with the very friendly Wacom tech support people, and although they couldn't solve my problem, it seems that there are some kind of conflicts that can cause this - and I'm hoping on my new Dell this won't be the case. I pretty much can't use this tablet on my laptop though, which is frustrating!

  • shadowsofthe Apr 14, 2009

    when I start photoshop it says "there is a problem with your drivers. Please reboot your system or reinstall your drivers".

    I tried that. I rebooted the system. Same error. I reinstalled the drivers ... same error. The drivers were working fine until I got a minor update though on Vista. It was a minor xml update. Don't know if this is relevant.

    And to set the record straight here I downloaded the drivers from the wacom site that said vista ... so I'm not using XP drivers. Up until now I have had no problem what so ever with my drivers, my wacom tablet and Vista. I have been using Vista for about 2 years now and my tablet has worked fine until about 3 days ago when this kept popping up in photoshop.

    The tablet is behaving like a standard input device ... when ever I push down to paint it thinks I'm right clicking and brings up the brushes menu. Because I can't sustain pressure I can't paint.

    I would be a bit upset if Wacom was just relabeling XP drivers as vista drivers though this would be the first time an XP driver hasn't worked in Vista.

  • Anonymous May 09, 2009

    I have that problem, i started using photoshop, it was fine until i started making effects on a project, it said that same error then turned my computer off. I haven't had the problem since wierd..



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The install drivers are not made for you os and the program was only designed to say you have a problem .contact microsoft for updates.its vista problem...

Posted on Nov 23, 2008

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Can please help fix my android tablet updating and downloading to work again,,,

Posted on Jul 03, 2013

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It's not vista - I have the same problem in photoshop and I'm using Windows XP - I've had this tablet for 2 years and never had a problem with it until I started using photoshop. My whole computer locks up sometimes when I'm using magnetic lasso. Is there a conflict between the tablet and photoshop?

Posted on Apr 06, 2010

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