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Windows explorer has not working

My computer system is hp pavilion a6540d and os is windows vista basic...after i download an application in the internet, and i finis to run the application my computer is start in hanging.. and i suppose to log off it and when the window appear, the message appear that the windows explorer has stopped working and it appear:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: SHUNIMPL.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000142
Exception Offset: 00009cac
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 13321
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


hope u can help me about my problem in my computer.. thanks for advance..

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  • 84 Answers

Jason,

It is possible that the application you installed in your computer is not compatible with Windows Vista. You can try to repair it using the recovery console.

1. Restart your computer.

2. As soon you have the HP logo came up. keep on tapping F8 on and off to go to the advance boot option.

3. Select the option ' Repair my Computer" . Follow the instruction.

4. Select startup repair. It will ask you to click finish when the repair is done. The system will restart itself.

Keep me posted.

Thanks.

Posted on Oct 18, 2008

  • Jeff R
    Jeff R Oct 18, 2008

    Hello,

    how is it doing? how was the options i gave you?


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