Question about Televison & Video
We ended up complaining up the ladder to the corporate office and managed to get a new TV (same model) shipped to us for free. We were asked to ship the old TV back to Memorex, which was done on their dime as well.
Memorex knows this model TV has this exact problem. They told us that a particular part is bad and can only be replaced for a true fix.
The best advice is to just call the Memorex call center and complain. Don't accept "no" for an answer and do not give up. They will give you the number for a customer relations manager in the corporate office. Make sure you're nice to everyone -- you always catch more flies with sugar, after all -- but be firm about what you want.
Posted on Jan 26, 2009
I don't have a permanent fix, but I do have a work around:
The problem appears to be some sort of "loose connection" associated with either the power plug or how the back of the TV is mounted to the front. Try the power plug first: we unplugged/plugged the plug from the back of the TV (i.e. not the wall) multiple times, jiggling it around a bit each time we plugged it in, and did so until we didn't hear the "pop/click" (i.e. the sound we've come to associate with the problem)... Voila! It started working again.
If that doesn't work, try removing all the screws from the entire back panel, moving the back panel up/off a bit (but completely removing, and being careful not to disturb any of the connections to the DVD player, etc.), and then do the unplug/plug thing. We're guessing that moving the back panel around is essentially facilitating the unplug/plug thing.
Our repairman discovered this when he tried to fix it the first time. He removed the back panel but then the TV immediately started working, so he couldn't determine what the actual problem was. He gave it back to us, and it worked for a few months and then the problem came back. We did the panel/unplug/plug thing and it started working again.
Hope this helps!!
Posted on Jan 25, 2009
Yeah same problem, they said they don't fix their own tv's. It spent 3 weeks in our local repair shop and finally he told me that I bought a pieace of junk. He said memorex doesn't even make their own tv's. Probaly why they don't fix their own tv's. The local repair shop couldn't find the parts anywhere and said the tv is out of date. Then he said next time buy a real tv from a real company. Guess I'm screwed!!!!!
Posted on Dec 03, 2009
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Posted on Jan 02, 2017
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