- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hello sandrah92, From what you are describing it sounds like you have a broken LCD screen.In most cases screens are repairable, but they are not generally covered by the manufacturer’s warranty.You might try contacting the manufacturer (RCA) at the phone number or web address listed in the User’s Manual and they may be able to give you a general idea of how much such a repair would cost and the procedure to follow for service.Alternatively you may be able to obtain repair services through a local electronics retailer, such as Best Buy™. Best Regards Ken Go Ahead.Use Us.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?
I hope it won't keep freezing on you after the update
My NWHD5 has a similar problem, the back light comes on but no data on the screen, since the cost of replacing the screen is a third of the price of the unit I cheated and bought a remote control from ebay which has a screen on it, not ideal but does the job.