Question about Sony Cyber-shot DSC-T500 Digital Camera

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Sony t500 digital camera memory stick

My 8GB memory stick shows up as 8GB on the computer and whe I take still pictures it shows I can take about 2000 pictures which is what i would expect. However, when I switch to video it comes up with the error 'not enough space on memory stick'. I have reformatted on the camera and it is jow formetted in FAT32 format. Any ideas what the problem can be?

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  • nobleplus Oct 19, 2008

    If I take out the memory stick and just use the internal memory, on lowest resolution I can record a 7 second video. Seems like the camera does not like the memory stick on video mode. Does this suggest the memory stick is faulty?

  • Anonymous Nov 25, 2008


    I have the exact same problem,have you sorted it? was it a faulty pro duo mem stck?

  • bsween1 Nov 26, 2008

    I also have the same problem...using a 8GB SanDisk Memory Stick PRO Duo.

  • Magda Lemay Dec 06, 2008

    Hi all, 

    I am having the same problem. about 2000 pictures on my 8GB stick, but I can't shoot any video (which is very irritating).

    I did format and everything.

    I don't think it suggests a faulty stick because the pictures save to it.

  • santiagoh Dec 06, 2008

    I have exactly the same problem. Called to SONY and they said I should send the camera to the repair center, I bought it only one month ago. Please if you have a solution let me know.

  • polar993 Dec 07, 2008

    I'm having the same problem!

    I bought the T500 today with a 16Gb Memory Stick. When I first put the memory stick into the camera and switched over to the Video Capture Mode, I did not get any "No Memory Space" error, and I was able to record a couple of video clips. I tried to download those clips onto my computer, using the Memory Stick Adapter in my SD Card Reader. The SD Card Reader would not recognize the 16Gb Memory Stick, and I couldn't download the videos. I tried it a couple of times with no luck. I formatted the card using Windows, then I put the card back into the T500 and it came up with "No Memory Space" error. I also tried my older 2Gb Pro Due Memory Stick (not a Mark 2) and it also came up with the "No Memory Space" error in video mode, but does capture pics without a problem.

    What gives????

  • maxventuri Dec 10, 2008


  • nobleplus Dec 13, 2008

    I went back to the shop where I bought the camera and they phoned Sony who said the memory stick has to be an official Sony memory stick to ensure compatability. So I returned my memory stick and bought a more expensive one from Amazon where they stated it was a genuine Sony one, and it works. Something to do with the interface and speed of some of the cheaper memory sticks. You do have to initialise on the camera too. Hope this has helped people having problems.

  • Anonymous Dec 14, 2008

    I bought my sony t500 the other day and an 8gb stick bacause i had read some internet info on the camera before buying and it said a 1gb would only rec about 10 mins so i bought an official sony pro duo card - exactly the same as every1 else here it takes pics but not vids! Just glad i didnt wait till xmas to find this out - i love sony cameras but they are not cheap and nor are the memory cards at the best of times so i am now going to look for the mark 2 card - which could have saved alot of hasel and money if so had of just said in the 1st place!

    My question now is - there are so many people selling this camera in a bundle with a card but are they mark 2 cards - ?

  • whoami789 Jan 10, 2009

    I also have the same problem T500 does not recognize even the memory stick Sony. I have no clue I will return this to the shop tomorrow.

  • Anonymous Mar 14, 2009

    I have the same exact problem.I can take up to 4100 pics on 16GB but get the "not enough space" message when switching to video no matter how low the resolution is.The stick was bought from ebay.Sent them message earlier today so I'm waiting for a reply.I hope it is just not a fake Sony stick they gave me.If anyone has any idea please post.

  • moezprince Mar 16, 2009

    I bought memory stick pro-HG duo 8GB (MS-EX8G) and have the same problem. :(

  • psubhadeep May 02, 2009

    Why does my new DSC-T500 cybershot say "No memory space on Memory Stick" when I try to record using it in Video Mode? I'm using an empty 8GB Sony Memory Stick PRO Duo magicgate (mark2) card so do not know what the problem is.

  • psubhadeep May 02, 2009

    Why does my new DSC-T500 cybershot say "No memory space on Memory Stick" when I try to record using it in Video Mode? I'm using an empty 8GB Sony Memory Stick PRO Duo magicgate (mark2) card so do not know what the problem is.

  • maxventuri May 11, 2010

    Thanks.. I buy a 8GB Pro Duo Stick Mark 2 version and capture video perfectly... I can shot 2166 photo or 1h and 40 min of video..

    I don't understand why with same setting and without memory card, working with a internal memory of 4GB I can shot only 1 photo and 2 minutes of video...  

    Thanks at who help me....  



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I have news for any of you who bought this card. This part number MS-EX8G is fake. The MS-EX card is Sony's newest fastest card on the market as of late 2009. It has a burgundy color face and there are already fake cards that look like it. The black cards and even the red cards have different part numbers.

The new MS-EX cards are only available in 1GB, 2GB,and 4GB capacities currently according to the sony usa website. There are few US sellers who actually have this card right now. It is also available in the phillipines under the same part number and widely available there.

Here are the specs from Sony:

Type: Memory Stick Interface (serial/4-bit parallel/8-bit parallel)
User Memory Capacity: 1GB, 2GB, 4GB (approx)
Write Speed: 40Mbps minimum (when optimized with compliant host devices) (4-bit parallel); 120Mbps minimum (when optimized with compliant host devices) (8-bit parallel)
Output Voltage: 2.7V-3.6V
Power Consumption (in Standby): 5mA (max)
Transfer Speed (Parallel Transfer): 480Mbps (60MB/sec) in Parallel Transfer (Theoretical maximum speed)
Average Operating Current (Serial transfer): 65mA (max)
Average Operating Current (Parallel Transfer): 100mA (max) (4-bit parallel); 200mA (max) (8-bit parallel)
Weight (Approx.): 2g
Dimensions (Approx.): 20 x 31 x 1.6mm

The 4GB card has a SRV price of over $100USD but it is available most places for about $75. If you want to confirm the card you purchased as a real card and not fake, you can contact sony and they can help you determine if your card is genuine. If it isn't you can often get a refund from the seller and also can turn them in to your local police, the manufacturer and even your credit card company so they know whats going on.

letting the credit card company helps because if they get enough negative **** from consumers the cc company can suspend or revoke their ability to accept credit cards. chargebacks also reflect poorly on the seller and can get them busted as well.

alerting the police can get them thrown in jail, and alerting the mfg can cost them major fines and jail time as well.

hope this helps and good luck. BTW - dont take my word for this, check it out yourself. contacting sony about this is the best and safest way to make sure you are buying a genuine sony product. dont be a victim.

Posted on Oct 20, 2009

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Just received my T500, and had same problem with a Pro Duo stick. I ended up having to buy a Pro Duo Mark 2 card, which captures video perfectly.

So it seems the T500 will not capture video on a standard Pro Duo card, only with the Mark 2 version.

I will personally be complaining to Sony, as this is not made clear in the manual.


Posted on Dec 13, 2008

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See in Sony web the problem of memory:

Posted on Aug 10, 2009

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