Question about Canon PowerShot SD550 / IXUS 750 Digital Camera

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Lense Protection won't open

The unit turns on but the lens covers won't open. One side can be moved but the other doesn't move.
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Hi

There may be dirt or something else that has caused the cover stick, or the spring may have popped off if you dropped the camera... Hard to say without taking off the front cap and looking at it.

Turn the camera on and extend the lens, then open the battery door to shut the camera off but keep the lens extended. If you use a small screwdriver you can pop off the front cap, theres a small notch in the bottom of the ring, press it up there.

When you take the cap off the parts underneath may pop off and go flying... be careful. If you have all the parts, look for damage or dirt. Clean if dirty and put it back together.

If you lose a part or need a new kit I know one and only one spot where you can buy it... and it just happens to be me. We are a digital camera repair business and can supply you with the parts or do the repair for you.

If you search the site (Darntoothysam com) for your model number you will see the listing for the parts and one for the repair service where you send us the camera and we install them for you and ship it back.

Hopefully this will help, good luck from Darntoothysam com

Thomas

Posted on Oct 18, 2008

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Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

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Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

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Try this first
turn it on and the same time pull the lense out. Your lense may not be open all the way out. OR
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The problem is
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2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

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