Question about HP OfficeJet 7410 All-In-One InkJet Printer

2 Answers

HP 7410 All-In-One Driver issues

I tried to scan something to my computer this morning and got a message that said "you need to install or run HP software for this." When I go to "set up", "help" and then "troubleshoot" I get a message that says "Requires installing and running HP software on a connected computer to view help topic." This is the weird part. We bought and installed our first 7410 in my computer about 3 or 4 years ago. Since then, HP has replaced it with a refurbished unit at least twice.
I went into printer properties and tried to reconnect to the 7400 series driver, but I get a message that says "HP7400 series printer driver is not installed in this computer." Why would it suddenly just disappear today when it was there and worked fine yesterday? How do I fix this with out having to go and buy a new? Does anyone know if HP make a reasonably priced All-In-One that isn't garbage?

Posted by on

  • 4 more comments 
  • u078356 Oct 25, 2008

    I had the same problem just start, but with a Dell Photo AIO Printer 924.

  • depaulat Nov 11, 2008

    I have the same problem many times and thought it was just my computer playing a trick on me. I had installed the original program several times already. Yesterday my husband's computer (which is a MAC) had the same.... Now I know it is not my computer but the printer. Is HP dooing anything about this?

  • eiffelview Feb 11, 2009

    Suddenly, my computer no longer detects the printer (HP 7410).  


    I reinstalled printer driver.  Installation Assistant also does not detect printer. Not even when connected by USB.


    Must be a problem with the printer itself, as stated above perhaps the hardware has malfunctioned?

  • Nanswer Mar 25, 2009

    On a Mac -- printer works fine when printing or faxing.  Scanning did not work.  My 7410 is a mere 3 months out of warranty.  Research online suggests that many people, both Windows and Mac users are having this problem.  There is no way HP cannot be aware of it.  They are just not offering a fix.  I attempted their suggested fix on their tech support site -- uninstalling the software and drivers; repairing permissions; reinstalling their SW and drivers.  It did nothing except waste my time. I tried to call today.  I got so far as the tech telling me that since the printer is working, it is not a hardware problem.  I knew that.  The software has bugs.  He then wanted $35 to "help" me because a problem is probably specific to MY computer (not macs in general).  I declined, saying that I would attempt to ask through online help.  Sent an email and did not even receive an "auto reply" from HP.  Don't know if I'll ever be answered. This is my second HP printer that turned to junk. If anyone comes across a fix, could you please post it on here?  Thank you. 

  • Anonymous Mar 26, 2009

    I have had that problem of the software disappearing on my computer for months. I spent over 1-2 hours with technical support over the Internet to resolve this problem, but to no avail. I think in the future I will after two purchase from HP's competitors because HP seems to have some ridiculous problems. This is not the first time I've got a ridiculous problem with an HP machine.

  • Anonymous May 20, 2009

    6200 model

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I use my printer wirelessly and had this same problem 2 times. My brother, who is a professional networker, solved it both times. Basically, you have to go to the set up help menu and to the network settings. Print the HP Network Configuration page and see what your printer is showing for the IP address. Then you have to go into My Network Places on your computer. Click on Printers and Faxes. Find your HP 7400 officejet and rightclick on it. Click on properties and then go to the Port tab. Click on the port for your HP officejet and click on configure port. This should tell you the IP address your printer is configured to. If the IP addresses do not match exactly, you need to match to IP address of your computer to the one on the printer. If you cannot change the IP address on the configure port page, you need to go back and click on add port. Type in the correct IP address from your printers configuration page in add port and click apply. Your printer should now be able to read your computer.
I hope this helps.

Posted on Apr 21, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 477 Answers

Hello
1. you can download the hp software and scanning program here
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=HP+7410+&submit.x=6&submit.y=9

you your exact printer and download the full software drivers, then install it.

2. your printer can have a hardware failure thats why the printer cant scan anymore. or your windows has some virus or some files have disappeared.

3. try solution1

4. I recommend HP printers in front of all other,if you buy a more costly printer you get a better one. thats the "rule". I think the hp is the best product of all in one printers you can get for your money.
if you want a officejet the HP OFFICEJET L7680 ALL-IN-ONE good choice.
I think I got all your questions?
good luck

Posted on Oct 18, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Officejet 7410 installation fails when it gets to the driver installation on windows 8


Sounds as if the software driver is not correct. I'm sure you downloades the software from HP and when asked for which operating system you checked the Windows 8 option. Being a New OS the driver might be an issue. Look on the HP Officejet 7410 website and look for a troubleshooting/support section.

Oct 29, 2012 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Can't scan a document with my HP Officejet 7410 All-in-one


You need to install the printer driver on your system to be use the printer to scan. Locate the CD that came with the printer lunch the CD and follow the instruction to install the scanner driver. If you can not locate CD, you can download the driver from HP website and run the downloaded driver.

May 09, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

My HP 7410 will not do anything print fax scan.


go to control pannel .
xp computer: go to add and remove prg/
vista and win 7 comp: goto prog and feature.
turn off the printer and uninstall all the hp printer related drivers like essential and photo image s/w.
then restart the computer. and go to hp site.click on support and driver , key in the model num of the printer, select the correct operating system and download and run the s/w, turn on the printer when it prompts for. if installation is done correctly everything will work.
in case then also you have the problem then contact hp smart friend tel number: 866-211-5207 level 2 tech support. pay $59.99 validity 3 days and trust me they are best to fix such kind of issues. nothing to worry.

May 09, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Hp 7410 printer install cd error message for vista operating syst


The original CD shipped with the Officejet 7410 had drivers for XP but not Vista. You can download the full featured driver from HP's website here.

There is an issue with the duplexer, in Vista it will print with the back side upside down ("flip page up") regardless of the driver settings. To correct this you can request a patch as described here.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Dec 19, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I cannot scan documents


You have completely uninstall the HP 7410 printer software from the computer and reinstall the printer software driver either by software CD or Downloading the software from hp.com/support website.

Sep 08, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP OJ 7410 printer disappeared


Nothing to worry about. Go to HP.com and from there select Software and Driver Downloads. Download the Full feature software and driver for windows Vista. Run the Installation.
If the softwares are installed it will ask you to "Add a device". Add a device and select network option. The device will be installed. Now there is a patch on HP.com for unexpected uninstallation. Download it and install it on the computer. It will resolved the issue.

Feb 16, 2008 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

HP OFFICEJET 7410 "NO SCAN OPTION"


1.open the HP Director/Solution Center 2.click on scan menu and go to destination list tab 3. on the left side u will find a list of available destinations , move them all to the right side (front panel destination list) and save and then try to scan again , IT MAY WORK

Jan 01, 2007 | HP OfficeJet 7410 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 7410 All-In-One InkJet Printer Logo

3,569 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96576 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...