"490: MP tray is empty" message when trying to print labels from Word 2003
I have no problems printing any document with this printer except when i try to print pages of return address labels from Microsoft Word 2003. I get a message that says "load letter and press online switch," and underneath that, it gives the message, "490: MP tray is empty."
I can move right from trying to print these labels to any other print job without doing anything to the printer, and it works fine. Any ideas?
Re: "490: MP tray is empty" message when trying to print...
The MP tray referred to is the Multi Purpose tray and is located at the front of the printer. To access it, you need to find the 2 indentations at the side of the front feed assembly and pull them towards you. this then gives access to the MP tray. Don't forget to press the blue button after loading the paper. Your user guide/manual will give clear instructions and pictures. It may also be called manual feed tray. Once loaded with the correct paper press the online button and printing will start.
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The MP tray is the fold down 50 sheet tray that is built in to the front door of the Samsung ML-3712. It is usually used for thick papers, letterheads and unusual sized paper.
Sometimes people mistake the 250 sheet cassette tray that slides underneath the printer for the MP tray.
If you want to print on plain paper in your cassette tray and you keep getting this message.
1. cancel all print jobs
2. try printing a new document ( you can make a new word document with just one line)
if that works
Usually one of the settings in the print job you are printing will be out of specification ( could be too small margins) and the printer will be trying to feed from the MP tray
If the new print job doesn't work, the problem is likely in your default printer settings/properties
"MP tray" refers to the manual paper tray. This is the common setting for most word processors whenever printing media other than paper. This message will come not only for labels, but for transparencies, card stock, envelopes, etc. The reason for this is that the manual paper tray is designed to provide a straighter paper path that helps preventing your labels from peeling inside the unit. Therefore, I do not recommend placing them in the regular paper tray. Take note that you should also check that the labels purchased specify they are meant for laser printer or copier. Regular labels, or labels designed for inkjet printers will surely come off inside your printer and cause damage that the warranty will not cover.
MP tray is not the cassette it this flap that pulls down above it.
The machine will revert to asking to place paper in its MP tray when the information it is receiving about the document from whatever program tell it that the size is not the same as what the cassette is set to...
so, check page size in of document in word program or whatever you are using
also check paper type and size settings match those you just checked in the printers properties under printers in control panel.
If you put a piece of paper in the MANUAL BYPASS TRAY bot the cassette it will print on that.
To get evverything back to normal, turn off printer, delete jobs in print que, change paper size of document in word/excell/etc is set same as paper type in printer, print again.. all should be good...
p.s. these are good quality printers that why I bother to answer you... cheers
The usual reason that the printer will ask you to load paper into the MPF is that the green paper guides in the paper tray is not clicked in the right position. It only needs to be slightly out of position to give the wrong paper size info to the printer. The easiest way to confirm if the guides are correct is to print the Menu Settings Page. Check that the paper sizes listed in that report are the same as the actual paper sizes in each tray. If it's different you need to adjust the guide correctly. It's remotely possible that the sensing switch is faulty but it's more likely that the paper tray guide isn't latched in it's correct position.