Question about OKI C5500n Printer

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"490: MP tray is empty" message when trying to print labels from Word 2003

I have no problems printing any document with this printer except when i try to print pages of return address labels from Microsoft Word 2003. I get a message that says "load letter and press online switch," and underneath that, it gives the message, "490: MP tray is empty."

I can move right from trying to print these labels to any other print job without doing anything to the printer, and it works fine. Any ideas?

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  • mrloan Apr 13, 2009

    Load A4 An Press Online switch : MP tray is empty

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The MP tray referred to is the Multi Purpose tray and is located at the front of the printer. To access it, you need to find the 2 indentations at the side of the front feed assembly and pull them towards you. this then gives access to the MP tray. Don't forget to press the blue button after loading the paper. Your user guide/manual will give clear instructions and pictures. It may also be called manual feed tray. Once loaded with the correct paper press the online button and printing will start.

Posted on May 12, 2009

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To get evverything back to normal, turn off printer, delete jobs in print que, change paper size of document in word/excell/etc is set same as paper type in printer, print again.. all should be good...

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