Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver Click on Start, Run, and type regedit and press Enter HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete hope this helps you or
you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard
if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs
Click on the plus signs (+) next to the following folders
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
hope this helps
SOURCE: I have a Dell Stuido
The issue might be due to the corrupted dvd drivers
Visit the below link for more information:
http://notebook-solutions.blogspot.com/2009/05/cddvd-drive-not-recognized.html
SOURCE: dvd/cd door won't stay shut
Nobody fixes these devices. Instead, spend $35 to purchase a replacement CD/DVD reader/writer, and install it -- cheaper than paying a technician to try to repair it.
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