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Your assumptions are leading in the right direction.
The blue light would just be denoting power to the device the red light would denote drive activity. The limitation on this enclosure is that its white papers states a "Hard Drive Compatibility: 320GB HDD capacity", but I have seen people use a 500GB drive that seemed to work. If your using a drive larger then 320GB this may be an issue.
The enclosure HDD combo is Plug-N-Play via USB so this would mean drivers most likely are not the issue. I don't believe drivers are even packaged with the device which would mean they use protocol standard drivers from the OS.
Make sure that you are not hooking the USB up to a external USB hub (especially a bus-powered one) while trouble shooting as it may not provide enough power. Connect the drive up to system USB controller directly while trouble shooting.
I believe this device has the ability to hook up 2 USB cables at the same time for extra power (mainly while using the eSATA connection). Try hooking up the USB mini-B connector and the USB +5VDC connector and then hooking both up to the system on two different USB ports. This should then correct the possibility that your drive may not be getting enough power.
Lastly, the enclosure could have a faulty IC on the PCB. Exchanging it would provide the answer for that.
Hope this was helpful. Thanks for visiting FixYa.com
How to update songs (Hard Disk Model): Method 1 - Single Volume Update Only
This method will require a Flash Drive.
Song Update data and Certification Key data will be written in the Flash Drive.
You can bring home the Flash Drive and be able to update the Platinum karaoke player by your own easily.
a. Bring a working Flash Drive to a Platinum Karaoke branch near to you and surrender it to our sales representative. Be sure to get a receipt. Your flash drive free space should be atleast 1 GB.
b. Our sales representative will then send your USB Flash Drive to our Head Office for processing
c. The process will take about 5-7 working days
d. Once you get your Flash Drive, ask for instruction on how to use the Updater Method 2 - Multiple Volume Update
This method will require a USB Flash Drive and Hard Disk Drive in your Platinum Karaoke player.
Hard Drive will be re-formatted and be written with Fresh Updated data.
Certification Key will be written in the USB Flash Drive.
You bring home the Hard Disk Drive and Flash Drive, re-install the Hard Disk Drive in your Platinum Karaoke unit, and insert the Flash Drive to run Certification process.
a. Carefully disassemble Hard Disk Drive from the Platinum karaoke unit.
b. Bring the Hard Disk Drive and 1 USB Flash Drive (at least 1 GB of free space) to our sales representative nearest you (See List of Branches here)
c. Our sales representative will then send your Hard Disk Drive and Flash Drive to our Head Office for processing
d. The process will take about 5-7 working days
e. Once you get your Hard Disk Drive and Flash Drive, ask for instruction on how to finalize the Update process How to Install the Update:
a. Make sure that the unit is switched off.
b. Attach the Flash Drive/Hard Disk/SD Card into the unit. For X2 model please note that MicroSD is not applicable for update.
c. Switch the unit ON.
d. Update will automatically run. Wait for the unit to automatically shut down.
e. Remove the Flash Drive/Hard Disk/SD Card. Switch the unit ON.
f. Update is Complete. How to update songs (DVD Model):
a. Directly purchase DVD (comes with additional song list) from a Platinum Karaoke branch near you.
b. Play the DVD and enjoy your newly updated songs!
First is the light on the nexstar coming on when you plug it in, if so what colour? If not try using both USB connectors on the PC end to plug in, it's possible you're not getting enough power if the light is not on as many 2.5" hdd enclosures require 2 USB connections one for power and data and the other for additional power.
Next, if the light is on but no drive in my computer, right-click on my computer, then left-click manage, select disk management from the MCC window that pops up. If your Nexstar HDD shows up here, identify it on the bottom part of the window and report back what is said there.
If it is not there and the light is on, try a different USB port. If the light is not on or you tried the other ports and still no luck the enclosure itself may have failed.
Try moving the HDD into a new enclosure and try again. If this works, Great, if not then the HDD may be damaged and may need a pro to get your files back. If that is the case report back here with your progress and region and I will recommend an appropriate pro.
If your running XP , go to control panal , Admin tools>Computer Management >Storage > Disk Management . Look for it there . If its there see if it says what file system . If none format it . If it isnt there then chack the jumper on the hard drive it self . It should be set to master or cable select .
if you can get another hard drive and place it in the enclosure plug usb cable in then turn on the enclosure and see if this works if doesnt place it on another unit or pc and see if it accepts if it does then the usb drivers need to be re-installed goto my computer device manager and find usb it looks like a trident hilight this and click uninstall from menu list in properties then on the top of manager there will be a computer with a spyglass click on this and windows will find new devices let it continue then reboot then re-try enclosure if all goes well it will come up found new device.
retry other hdd you first placed in enclosure if it dosen't feel hdd is turning the platters then get rid of hdd.
hope this goes well