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How to fix code 39 err

How to Fix Error Code 39 with CD or DVD Drive

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  • rob_h40 Nov 22, 2008

    I have the exact same code 39 issue. I also went into the registry as instructed and that did not work either.

  • skhalifa752 Mar 24, 2009

    im trying to find this relteck thing but at the end it gives me the same message with code 39 im trying to get my speakers to work but nothing seems to be working!!!!!!!!!!!!!!

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I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs. 

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.  


To solve this Code 39 error, follow these instructions:

NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

1) Close all open programs 

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Another possible CD/DVD issue you may want to investigate

How to Correct Missing Copy to CD option in My Pictures in Windows XP

Posted on Oct 18, 2008

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This is common for vista and xp. The good news is it is a simple fix that anyone can do. First lets confirm your issue. Right click on “Computer” or “My Computer” in XP. Select Manage and then on the right side select device manager. On the left if you see a yellow exclamation mark next to your drive and were getting any of the above error codes then we have a simple fix.
Go ahead and right click on the CD or DVD drive that has a yellow exclamation mark next to it and select delete or remove.
For Vista click the windows “start” button on the bottom left and in the search box type regedit . You will be asked to confirm your admin account. Just hit next or continue.
Now browse to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
It’s just like browsing through folders so don’t worry about it. if you get lost just start over. BE SURE you follow the path 100% There are many similar files and folders so double check they all match up.
Now that you are at the {4D36E965-E325-11CE-BFC1-08002BE10318} Folder on the right side you will see several entries. right Click and delete the Upperfilters and Lowerfilters. These will be remade once you reboot.
for XP follow the above but instead click the windows start button and then select run then type regedit .
Reboot your computer once you have removed the upper and lower fillters. When your computer boots back up it will see the drives as new devices. give it another 20-30 seconds to install the new device. badda bing badda boom! your issue is solved.
Resources: http://www.windowvistarepair.com/VistaBlog/known-vista-issues/dreaded-vista-error-code-39-code-31-code-32-and-code-19-60/#comment-1062

Posted on Apr 23, 2009

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