Question about OKI Office Equipment & Supplies
Thanks for the info - I'll put the printer back together and give it a try. When it said "driver motor" I was thinking one of the motors was not working (so I'll screw this back in!) and jumped the gun and took it apart. A bit too hasty here.
When I turned it on, the LCD display read: "communication error". No computer was attached at the time. Basically everything seems to be working... and as advised perhaps it's a software problem. My question here is how does a lightning strike (on a building - that killed a computer and give the principal an electric shock) affect software and drivers??
So I'll put it together and follow your instructions and let you know how I went. Thanks
Posted on Oct 18, 2008
Hi grf, try updating your printer drivers:
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.
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Posted on Oct 18, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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