My mp3 does nothing.tried everything now what called co. also
I have a philips gogear sa3025'37.it was working great and now i can't turn it on or reset it. iv'e tried different usb ports and nothing. it's to late tonight to call the co. angain so i'm asking you experts. thanks.
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: my mp3 does nothing.tried everything now what called...
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Here is something that might help from tha mp3 doctor which i have gotton, thogth I still need the deivce manger:
1) Make sure the usb charger is in the lock position before trying to charge.
2) Open Philips Device Manager and try repairing the device. [connect
your GoGear to the computer, open Philips Device Manager
(Start-->All Programs-->Philips), and click on the repair tab.
Now, disconnect your GoGear from computer. Turn the GoGear off if it is
not already. Press and hold the volume + key and connect the GoGear to
the computer (while still pressing the volume +). A window will pop up
saying a repair is being performed. now you can let go of the Volume +
button. The repair will get your device working normally again.
WARNING: the repair process will delete any music/other media file from
3) after repair, perform a firmware upgrade ("Update" tab in
Philips Device Mgr while GoGear is connected to computer - see Philips
website for more details)
Worst case scenario - Even rechargeable batteries have a limited
number of charging cycles. The battery for the SA178 is an LI-Polymer
300mAh 12-hr battery. Philips won't fix it for you, but you might want
to find a local repair service.
-Tha Mp3 Doctor
Hope that helps and I just toke this from what I was told.
The step that the reps probably forgot was that you have to power the GoGear off before re-connecting it to your PC for a proper repair.
1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor