Question about Dell Dimension 4300S (Refurbished) (4300SB8BZ411) PC Desktop

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Solid amber light on front amber on mother board

Ok Cross71 maybe you can help me out, I recieved advice to purchase a new moterboard. I did so and installed it. I know little about this kind of stuff so i just installed it the same way it was on the old motherboard. turned it on and still have the same problem (Amber light on front amber on motherboard) So i recieved advice to check power supply by running a jumper, Did so and I am lost from here because i do not know what the hard drive is. This was supposed to kick on when i ran the jumper. How do I know.

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  • jmandkim Oct 19, 2008

    Thanks for advice I got one beep after putting in sound card ,when I shut unit down

    And, I got one long beep after installing RAM when I shut unit down

    any advice from here?


  • jmandkim Oct 21, 2008

    No luck I already did all the help files. That is why I contacted you. I bought a refurbished Mother board. It was months ago so no returning it now. I got pissed because i installed it and the same amber light appeared. Maybe board is bad. I wish I knew. I wish you knew. I know not where to go from here. How do you tell if your processor is bad? When I plug into attachments I have no monitor. keyboard. and mouse.

  • jmandkim Oct 21, 2008

    PS. no lights on back with my model if there is I see none amber light on motherboard is solid amber when I connect power.



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Ok, well this is going to be a multi step troubleshooting.
Also, anytime you are working on the inside of the computer, do unplug the power cord, and wait for the little light you see on the motherboard to go out (little amber light).

Since you are getting an amber light, your control switch is connected. This is good.
First, remove the RAM (memory, looks like sticks of gum, pop the 2 levers down to pop them out) set them on the side.
Remove any cards installed (video, sound/audio), set to the side.
Go through the system, and make sure that all the plug in wire are seated correctly (plugged in, and all the way down)
Hook up the power, and turn on, listen for any beeps (wite down the sequence if there are (like 2 long, 1 short etc))).
Then one at a time, reinstall cards (power off, put in video) power on.
Leave the RAM for last.
When you do the RAM, if you have multiple sticks, do one, take it out, do the other, then both.

We are most interested in beep or flash codes (some models will have different lights on the back of the unit.
Once you have gone through doing the step at a time, let me know what the results are, and we'll go from there.

I have seen these where an item might not have been completely seated (plugged in) and give the same thing you are reporting.
But they are extremely limited in thier ability to tell you what the problem is. That's why we have to do a step at a time.
I know it's frustrating, but that's how these beasts can be at times. I go through it every day.

Posted on Oct 18, 2008

  • Coss Oct 19, 2008

    Here's the list of diagnostic codes for a 4300.

    If you also notice, it has the codes for the 4 lights on the back of the unit.

    The single beep would make sense since you had everything out.

    Now you said you replaced the board, where did you get it from?

    I have had it happen before that Dell sent me a replacement board, and it was DOA when I got it. They were very good about sending me a replacement once I contacted them (they just ask that you do it within 30 days).

    So put everything back in, make sure it is seated correctly, power it up. Listen for codes, and watch the lights on the back of it, and we can go from there.

    I know situations like this are extremely frustrating. I have over 600 Dell workstations I take care of, and I've had days that I was sorry I got out of bed. But over all, they have been running fault free for over 5 years, so I really don't have any major complaints against them.

  • Coss Oct 21, 2008

    I have to check some things. Hold and I will get you the info ASAP



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