Question about Sony Grand WEGA KF50WE610 50" Rear Projection HDTV-Ready Television

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TV picture and audio disappears for minutes at a time

My TV picture and audio disappears for minutes at a time.
My power light does not go out. The lamp light does not
turn red or blink. What could be the problem?

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I'm having the same problem and believe it has to do with the lamp, from my online research. Sony has listed that they had problems with the access door to the lamp and through March 31, 2009 will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions (KF50WE610 included), To schedule a repair call 888-649-7669.

Here's the super long link or search sony for warping. http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=http--esupportsonycom-perl-news-itemplnewsid261templateid1regionid1KSMFlag7370&sliceId=&docTypeID=DT_NEWS_ALERTS_1_1&dialogID=15656064&stateId=1%200%2015658185

My tv is doing the same thing: picture and audio disappearing for minutes at a time with the power light staying lit. My online research leads me to think the lamp is the problem. Indeed, I found Sony's instructions to replace the lamp, and found my access door to be warped and melted in places. I can also see that there's some warping surrounding the lamp as well. So my point is if this problem is being caused by the lamp needing replacement, and if the lamp is damaged and falls under their extended warranty above that replaces components damages as a result warping, this might all get fixed for free. My appointment is scheduled and I believe I have a good chance of them replacing not only the access door, but the interior including the lamp at no charge and that my tv will again work.

Since I've seen our problems listed on this site with other sony models---and that replacing the lamp seems to have helped almost everyone--the fact that Sony will come out for free is great. The instructions from sony at http://www.docs.sony.com/release/XL2100U.pdf and if your access door is warped, then you get a free fix, and hopefully they will fix any inside damage as well, including the lamp. It's a free call, so worth a try.

Posted on Oct 25, 2008

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If you're hooked up to a cable box by the HDMI cable, try connecting up by component cables. Cable boxes have notoriously bad HDMI outputs, causing no or intermittent sound and picture problems

Posted on Oct 18, 2008

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