Question about Dell A940 All-In-One InkJet Printer

5 Answers

Error 0502 Getting the 0502 error when turning on the printer

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  • jojov Jan 06, 2008

    error code 0502

  • Mounder Feb 08, 2008

    We keep getting a hardware error 502. It does appear the encoder strip is out of place, but where exactly is the slot it's supposed to fit into? I can't feel anything on the back of the cartridge and you sure can't see anything. The pictures supplied by dell are worthless.

  • rsmadrid Feb 24, 2008

    When I use the printer as a copier it will start to copy, but then stop midstream and show a " hardware error 0502"

  • gtaylor1954 Feb 25, 2008

    it will not print where the ink go it gust move a little and there is a big poping sound

  • jeanybabe Feb 27, 2008

    I have a hardware error code 0502. Have tried WD40 on the metal rod and baby oil nothing seems to work.

  • Bouie143 Mar 02, 2008

    our printer is given an "hardware 0502 error" and will not preform any functions.

  • avee007 Apr 03, 2008

    remove cartridges and clean them.

  • dumbdell Jun 11, 2008

    prints portion of a page .Error 0502 comes up on printer. Cartridge stall, comes up on computer monitor. I follow the instructions given......it makes no difference.

  • Anonymous Jun 26, 2008

    hardware 0502 displayed..cleaned shiny bar with Kleenex and the lubricated with WD 40 and still doesn't work

  • GDP3030 Jun 30, 2008

    i turn the printer on it goes to line up the ink car and error out hardware error

    0502 Help!!!!

  • af11 Jul 13, 2008

    While when I try to fax or copy it shows up hardware error 0502.

    Jasmine Prince

  • sailaway56 Aug 30, 2008

    refilled Dell catriges and still wouldn't print. now when I turn printer on it makes a banging sound and still wont print and I get hardware error 0502



    please help

  • mengesath Sep 10, 2008

    Error code 0502 keeps showing and printer will not print

  • farmkid50 Oct 26, 2008

    Ink carrier apparently is not reading the encoder strip, carrier is slamming into the side of the printer. iv'e gone as far as removing the printer components from the case, taking the strip out, and cleaning it with no resolution to the problem. I have a feeling this fine piece of forign SH** is scrap.

  • blaineylove Nov 03, 2008

    error 0502 and the paper starts to go in then scrunches up on one side !! then at times it will say paper jam and i go though all process and then the error comes up. help i need this fixed and fast please!!!

  • jerodbenoit Nov 20, 2008

    My A940 displays a hardware error 0502 on the screen. When I turn the printer on, the ink carts slide somewhat, and there is a slight 'knock' and then they stop. I don't know if it is because they are not stationed in the correct position or what. Can you help?

  • PaulaI12 Dec 05, 2008

    My printer prits half of the print job and stops saying error 0502 cartridge stall. I've taken the cartridges out and put them back in aligning them and testing them several times. The print test goes fine but my photgraph will not print all the way.

  • stevo4 Dec 09, 2008

    I have exactly the same problem in that the printer display window presents error 0502 but the cartridges and carrier are fine.

  • mimsu2 Dec 30, 2008

    paper loads, starts printing, then stops, error 0502

  • Anonymous Jan 11, 2009

    Printer stops printing and error message on A940 printer is 0502 Error.

  • anderlv Jan 14, 2009

    Realligned encoder strip, to my suprise. Started printing and the same thing happened, about a 1/4 of it printed then it stopped and showed error 0502. Having difficulties, please help.

  • Anonymous Jan 23, 2009

    error 0502

  • artinthe24 Feb 13, 2009

    won't do anything error code 0502

  • Anonymous Mar 17, 2009

    Paper feeds through printer with a bang then only prints half of page and stops.

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5 Answers

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Re-position the Encoder Strip on your all in one Printer To re-position the encoder strip, perform the following steps: 1. Remove the power cord from the unit. 2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located. 3. Gently slide the ink cartridge carrier to the middle of the printer. 4. Gently move the top part of the printer belt to the right. 5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier. NOTE NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier. 6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly. 7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip. 8. Once the encoder strip has been re-seated, close the lid to the unit. 9. Re-connect the power supply to the All-In-One. 10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear. See attached pictures, one for an out or place encoder strip, the other for a well placed strip. Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Good luck!

Posted on Jun 06, 2006

  • yoav kleinfeld
    yoav kleinfeld Jun 06, 2006

    this one is of an in position strip

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Fixed the problem first time. Tipping printer upside down so dislodgeing any detritus probabaly did the trick!

Posted on Jun 03, 2008

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Your solution to error 0502 was 100% correct. It fix the problem

Thanks, John

Posted on Dec 05, 2007

-Removed ink tanks
-Cleaned ALL contacts with alcohol pad
-Cleaned ink ports on tanks with alcohol pad
-Reinstalled tanks
-Ran jet clean using dell program
-All checks-"SAT"

Posted on Aug 29, 2008

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Worked very well, once I figured out the diagram and followed the directions. Though since the procedure it is quit a bit louder than before. I hope this fix will last. If not, I will return for more help. THANK YOU very much. and May the computer G~ds smile upon you and all of your machines :-)~
Tatiana - Fort Lauderdale

Posted on Jun 09, 2008

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Posted on Jan 02, 2017

pineworks
  • 4041 Answers

SOURCE: My dell A960 printer has hardware error 0502.How

Dell A960 All-In-One InkJet Printer
Error 0502 and 0504
Hi there

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Posted on Mar 02, 2010

SOURCE: Error 0502

I did as suggested by another poster, clean the area of travel(ribbon,travel bar, etc) with a clean damp cloth and now it seems the problem has corrected it self
so far anyways ........

Posted on Dec 13, 2007

Ajkill
  • 2035 Answers

SOURCE: Hardware Error 0502

  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark X5150.
  3. Leave the power cable disconnected for 30 seconds.
  4. Reconnect the power cable and switch the printer on again.
  5. When the printer powers up, you will need to select the desired settings.
  6. If this does not resolve the problem
  7. You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.Its a transparent plastic strip ..Please be very careful with strip if its broken then printer will not work...
moz-screenshot.jpg
  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of theprinter
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.
  7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  8. Lightly press the strip first to the rear and then forward, if necessary.
  9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer
  10. Try to make a copy..

Good luck....

Posted on Dec 04, 2008

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1 Answer

Only prints to four lines of page. error 0502 comes up on screen. thanks


The 0502 error indicates either a problem with the encoder strip or a faulty black/color cartridge. Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine the cause of the problem and resolve the issue. If error continues even after following the steps, please contact Lexmark technical support for additional assistance. Thanks.

Jan 07, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Printer error 0502


The 0502 error code could be caused by an unseated encoder strip or a faulty cartridge. Please refer to this article Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display for the troubleshooting steps. Let me know if you need further assistance. You can also contact Lexmark technical support for additional assistance. Thanks.

Nov 11, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502?


Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

Aug 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Getting hardware error 0502


Hardware Error: 0502. On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
send you the link where you can figured out
http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Thank you for using FixYa!

Do have a nice day and please remember to rate this solution.

Best regards,

sourav

Jan 05, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark X160 is not printing at all or receiving Faxes. The error that keeps coming up is Hardware Error 0502. Please Advise.


ok sir pls see the link this is the helpfull for the error 0502 in lexmark x160 all in one inkjet printer...ok

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Apr 07, 2009 | Lexmark X6170 All-In-One InkJet Printer

3 Answers

Error 0502


hi!!!

try to remove the cartridge of your printer
and put back on!! properly!!
may be your printer cartridge
not in ilignement!!!


Sep 21, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Lexmar X5150 Printer whit Hardware error 0502, can you Help Me?


http://search.lexmark.com/printer/US/en/17K0000

Download and install updated drivers from this link. If you need a walk through e-mail me your number and I will help you if you rate this fixya. Geokohler@gmail.com

George

Jul 14, 2008 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error 0502


I did as suggested by another poster, clean the area of travel(ribbon,travel bar, etc) with a clean damp cloth and now it seems the problem has corrected it self
so far anyways ........

Dec 10, 2007 | Dell A940 All-In-One InkJet Printer

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