Question about Lexmark X6170 All-In-One InkJet Printer

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Error 0502 Getting the 0502 error when turning on the printer

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  • Anonymous Nov 11, 2007

    I can not clear "hardware error 502" I went to Lexmark KB under
    # ENUS16536 did every thing listed still get it. The slot that it sits into(looking at the carrier from the left side is just below a little slit. Thats where it's seated. I even went so far as to replace the cartridges and clean the rail all to no avail. what more can I do(other than throw it out and get a new one)
    the strip starts out vertically and turn horizontal to fin in the slot
    If this makes a difference I notice then when I turn it on know it makes a louder noise then it did before

  • Ceedee Dec 29, 2007

    Error 502 shows when I print.

  • hamdlion Aug 08, 2008

    I am having this problem Hardware Error 0502 please help me with the solution.

  • Anonymous Mar 18, 2014

    printer will not print; printer error 0502

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Re-position the Encoder Strip on your Printer To re-position the encoder strip, perform the following steps: 1. Remove the power cord from the unit. 2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located. 3. Gently slide the ink cartridge carrier to the middle of the printer. 4. Gently move the top part of the printer belt to the right. 5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier. NOTE NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier. 6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly. 7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip. 8. Once the encoder strip has been re-seated, close the lid to the unit. 9. Re-connect the power supply to the All-In-One. 10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear. See attached pictures, one for an out or place encoder strip, the other for a well placed strip. Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Good luck!

Posted on Jun 06, 2006

  • yoav kleinfeld
    yoav kleinfeld Jun 06, 2006

    This one is of an out of position strip

  • yoav kleinfeld
    yoav kleinfeld Jun 06, 2006

    check that, botom picture is of an in position strip, top of an out of position strip

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The printer head carrier had a sticking problem at the rest position.the steel bar was not sticking in the process of printing it was on the initial "take off" as indicated when the printer carrier first takes off to commence a print job. To test if this is your 0502 error report problem check that the printer carrier will slide along from rest position with no resistance if it does attempt clean of steel bar and lube with light mineral oil

Posted on Jan 26, 2007

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The solution to this problem is simple. lubrification of the carriage shaft!
Tested and it worked with me!

Posted on Jan 04, 2011

OMG! It worked! Thx!!!!!!!

Posted on Aug 21, 2008

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I completely disassembled the printer after failing to feel a slot of any kind. What I found was a soft piece of felt like material covering the bottom of the slot. After removing this material I was able to slide the encoder strip right in with no problem and the stick the felt back on with a little glue. So if you feel a soft piece of material behind the cartridge housing that faces downward. That is the bottom of the slot. If you dont want to go through all that just take the encoding strip out and thread it through the slot which it is immediately above that material and then re-attach the ends of the strip. I really wouldnt recommend taking the printer apart like I did. Getting everything back together with out causing other things to come apart turned out to be a real headache but my printer is working just fine now.

Posted on Jan 27, 2008

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Posted on Jan 02, 2017

geokohler
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SOURCE: Lexmar X5150 Printer whit Hardware error 0502, can you Help Me?

http://search.lexmark.com/printer/US/en/17K0000

Download and install updated drivers from this link. If you need a walk through e-mail me your number and I will help you if you rate this fixya. Geokohler@gmail.com

George

Posted on Jul 25, 2008

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1 Answer

Only prints to four lines of page. error 0502 comes up on screen. thanks


The 0502 error indicates either a problem with the encoder strip or a faulty black/color cartridge. Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine the cause of the problem and resolve the issue. If error continues even after following the steps, please contact Lexmark technical support for additional assistance. Thanks.

Jan 07, 2011 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Printer error 0502


The 0502 error code could be caused by an unseated encoder strip or a faulty cartridge. Please refer to this article Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display for the troubleshooting steps. Let me know if you need further assistance. You can also contact Lexmark technical support for additional assistance. Thanks.

Nov 11, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Hardware error 0502?


Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.

Aug 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Getting hardware error 0502


Hardware Error: 0502. On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
send you the link where you can figured out
http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Thank you for using FixYa!

Do have a nice day and please remember to rate this solution.

Best regards,

sourav

Jan 05, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark X160 is not printing at all or receiving Faxes. The error that keeps coming up is Hardware Error 0502. Please Advise.


ok sir pls see the link this is the helpfull for the error 0502 in lexmark x160 all in one inkjet printer...ok

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Apr 07, 2009 | Lexmark X6170 All-In-One InkJet Printer

3 Answers

Error 0502


hi!!!

try to remove the cartridge of your printer
and put back on!! properly!!
may be your printer cartridge
not in ilignement!!!


Sep 21, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Lexmar X5150 Printer whit Hardware error 0502, can you Help Me?


http://search.lexmark.com/printer/US/en/17K0000

Download and install updated drivers from this link. If you need a walk through e-mail me your number and I will help you if you rate this fixya. Geokohler@gmail.com

George

Jul 14, 2008 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error 0502


I did as suggested by another poster, clean the area of travel(ribbon,travel bar, etc) with a clean damp cloth and now it seems the problem has corrected it self
so far anyways ........

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