Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Icemaker won't dispense whole cubes, only chopped ice

It chops ice when dispensing but won't just dispense whole cubes. Any suggestions on how to fix it?

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  • chitwnchk1 Oct 22, 2008

    it is making ice cubes just fine. but when it dispenses the ice in the door, we can only get chopped ice, not cubes (or slices...not square anymore).

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Hello chitwnchk1
Welcome to Fixya,

You said,It chops ice when dispensing but won't just dispense whole cubes.
Any suggestions on how to fix it?

1. If the cubes dispense, but not whole cubes, there is not a enough water pressure.
2. r there is a restriction in the water line to the ice maker.
3. OR the fridge may not be level.
4. Is there a water filter and has it been Changed in the past 6 months?


Here are 4 reasons mentioned in the repair manual.

Shutoff arm in the off position

Ensure the shutoff arm is down and not in the raised position. If in the raised the position, the ice maker is in the off position and will not cycle.

Faulty Harvest Thermostat

There is a thermostat inside the ice maker that will close when the ice maker mold reaches the proper temperature. If the thermostat is not closing, the ice maker will not cycle.

Freezer To Warm
The ice maker will not cycle if the temperature in the freezer in not below 12 degrees. Ensure proper temperature in freezer.


No water getting to ice maker
The water inlet valve is the control device that allows water to enter the ice maker. It is energized during the last 5-8 seconds of the harvest cycle. During this 5 to 8 second period, there should be 110v across the two wires connected to the valve . If there is power supplied to the valve and the valve does not open to allow water to flow, the valve is defective.

However, if power is being supplied to the valve and water is flowing through it freely, it could be that you water supply line or inlet tube have frozen solid. These can be thawed with warm water or a hair dryer.

Let me know how it goes and what you found!
Thank You , Huuuum
Please remember to leave a rating!

Posted on Oct 21, 2008

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