Question about Office Equipment & Supplies
I have a MFC 8860 that was having issues not being able to fax correctly. It was giving a sending error after loading the document into memory. Manual sending worked where I would use the off hook key and type in the number and hit send.
So I called technical support and the woman on line walked me through the maintenance menu. I did a restart while holding down the menu key and the display flashes maintenance. She then had me type in a number of codes 10 23 then move the curser all the way to the right and type 1 then 1300101000 then ok there might have been a couple of other steps in there. There was not much feedback on this part.
THen I typed 99 and it dropped me out of the maintenance menu.
I tried the fax and the first thing that I realized was that the ADF would not advance my page into the unit and I got a document jam.
If I load the document on the glass slide I can send the fax by preloading the document. So that problem was solved but I can no longer use the ADF for faxing, copying and scanning.
The tech support woman told me that my only option was to take it in for servicing.
It seems like too much of a coincidence that the ADF stopped working. It seems like page is not advancing into the machine. Is there a way I can make sure that it is activated through the maintenance menu?
Thanks for any help.
Are you sure there's not something blocking the ADF.
Open it up and look inside, especially for a switch actuator being held down.
Posted on Oct 17, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 26, 2015 | Brother MFC-8220 Fax
on Aug 13, 2010 | Brother MFC 8820D All-In-One Laser Printer
Oct 20, 2014 | Brother MFC-6490CW Inkjet All-in-One...
Resetting purge counter:
1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).
Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the "up arrow" key four times to enter the maintenance mode).
2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine
Sep 15, 2011 | Brother MFC 6490CW InkJet Printer
Jan 24, 2011 | Brother MFC 7420 All-In-One Laser Printer
Dec 04, 2010 | Brother MFC-8860DN All-In-One Laser...
Dec 07, 2009 | Brother IntelliFax-2820 Laser Fax
Dec 31, 2008 | Brother MFC-8860DN Printer
125 people viewed this question
Usually answered in minutes!