Question about Fax Machines

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ADF feed problem after going into the maintenance menu

Hi,
I have a MFC 8860 that was having issues not being able to fax correctly.  It was giving a sending error after loading the document into memory.  Manual sending worked where I would use the off hook key and type in the number and hit send.
So I called technical support and the woman on line walked me through the maintenance menu.  I did a restart while holding down the menu key and the display flashes maintenance.  She then had me type in a number of codes 10 23 then move the curser all the way to the right and type 1 then 1300101000 then ok there might have been a couple of other steps in there.  There was not much feedback on this part.
THen I typed 99 and it dropped me out of the maintenance menu.  
I tried the fax and the first thing that I realized was that the ADF would not advance my page into the unit and I got a document jam.  
If I load the document on the glass slide I can send the fax by preloading the document.  So that problem was solved but I can no longer use the ADF for faxing, copying and scanning.  
The tech support woman told me that my only option was to take it in for servicing.  
It seems like too much of a coincidence that the ADF stopped working.  It seems like page is not advancing into the machine.  Is there a way I can make sure that it is activated through the maintenance menu?
Thanks for any help.

Posted by on

  • David Hirschberg Oct 23, 2008

    THanks for answering but there is nothing blocking the feeder.


    THe first roller bar is not turning.  This started happening right after tech support had me reprogram the machine. This machine never even jammed before this.  


    If I open the cover and manually roll the first bar so the paper feeds into the second roller the paper launched into the ADF with no problems.....
    Does anyone have all the code sets for the maintenance menu?  I realize this is dangerous but there must be a set of codes that controls parts of the ADF.




    THanks David

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Are you sure there's not something blocking the ADF.

Open it up and look inside, especially for a switch actuator being held down.

Posted on Oct 17, 2008

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