Question about Creative Labs Zen Touch MP3 Player

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Creative zen touch

On the screen the words "Hardware problem" came on one day when I turned on the unit. Is there anyway I can just change out the hard drive? If I can do that myself where do I find the drivers to make the unit work?

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  • lutgrks05 Nov 07, 2007

    When I try to turn on my Creative ZEN MicroPhoto MP3 it says "hardware problem" and does nothing.

  • Anonymous Mar 25, 2008

    it freezed and told that it had a harddisc problem

  • Anonymous Apr 22, 2008

    dosent reconize hardware

  • Anonymous Jun 15, 2008

    On the display appears Hardware Problem.

  • Nunya-Biz Aug 06, 2008

    hardware problem displayed on my dell dj 30gig lcd screen

  • willz89 Sep 02, 2008

    i have a creative zen micro photo and its states on the screen that theres a hardware problem can any one help?

  • Anonymous Sep 24, 2008

    I bought ZEN three months in the hardware problem came up. i sent it back and with the new one. three months in the same screen came up. i gave up trying to fix it!

  • Anonymous Apr 15, 2009

    en la

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  • 175 Answers

If you replace the hardrive you dont need to install any drivers. But you said it has a hardware problem not a hardrive, ou might have a component failure somewhere in the unit. Put the player againts your ear and if you hear a clicking noise its a hardrive if not and sounds smooth, your HD is ok.

Posted on Jun 06, 2006

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REALLY SPOILED!!!!


Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to www.Creative.com -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

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