Question about Creative Labs Zen Touch MP3 Player

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Creative zen touch

On the screen the words "Hardware problem" came on one day when I turned on the unit. Is there anyway I can just change out the hard drive? If I can do that myself where do I find the drivers to make the unit work?

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Re: creative zen touch

If you replace the hardrive you dont need to install any drivers. But you said it has a hardware problem not a hardrive, ou might have a component failure somewhere in the unit. Put the player againts your ear and if you hear a clicking noise its a hardrive if not and sounds smooth, your HD is ok.

Posted on Jun 06, 2006

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Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

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