Question about Jenn-Air JCD2389G Side by Side Refrigerator

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The freezer part works, but the refrigerator side is set on the coldest setting, but not cooling.

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There are a lot of reports of this problem with this model. Some of the things to check are the coils in the freezer sextio to make sure they are not iced over. With the compressor running, push the freezer switch and make sure the fan at the back of the freezer compartment is working. There is a duct in the upper right that allows cold air from freezer into fridge, these often freeze up or the trap door spring falls off closing this passage. In the fridge side is a return air duct, I have seen some models where the factory left tape in this duct that reduces air flow. There is a possibility the bulb is staying on although this is remote.

In short this is a poorly designed product and there are a multitude of similar symptoms with different solutions.

Posted on Nov 21, 2008

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