Question about Dell 5110cn Laser Printer

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Dell 5110cn Perhaps you have seen this on the 5110cn. The magenta drum in the drum unit is covered with toner and this eventually ends up as background on all pages. The machine calibrates regularly. Installing a drum unit from another 5110 and the problem remains. So I assume we have a problem with the magenta developer section or a related board problem. Is this a costly repair? Thanks for your input.

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  • Anonymous Oct 30, 2008

    We have had the same problem with 4 of these printers. The first three times, Dell sent a replacement printer. This last time, the Dell rep. suggested I try it on a different outlet/circuit. That helped clear up the problem....until this morning and the problem is back.

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I had the same problem and Dell tech talked me through it. First, hit Menu key. Using up and down arrow keys, select Administrator. Then select Maintenance. Then select Clean Developer. Keep using down arrow keys to get to these menu items. Using down arrow, select color to clear (in my case magenta). Run this whole routine 4 times. It takes a while each time. What is going on is that in the center section of the printer, there is a roller with felt on it and it is cleaning the toner off of the developer roller (you can see all the toner on it if you take the assembly out). Print 10-12 copies of a blank document (e.g., in Word). Should clear up.

Dell thinks this happens if one has the printer plugged into a power bar or other bad electrical connection. We had a power outage but the problem happened suddenly from one print job to the next.

Posted on Dec 18, 2008

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Hi Nick,

You are correct. More then likely it is the magenta developer that is defective.

I am not sure of the cost of the developer. I mostly do warranty work for Dell, so I don't get involved with the purchasing of parts, however, another customer of mine just had a similar problem with the black developer and stated that she put an order in online for one. She found them with either a google or ebay search... Not sure exactly, but I can find out.

If you plan on doing the work yourself, then the cost will only be the cost of the developer and shipping. If not, then it would also involve the cost of a technicians time, and that varies widely.
You can even call Dell and find out what they would charge for what they call a T&M call ( time and material call ) for an out of warranty repair.

If you are somewhat mechanically inclined, It isnt too hard of a job, and I could walk you through it. It gets a little messy if you are not careful, but thats about it.

Feel free to follow up with more questions if you need to.

I am willing to help.. so just ask.

Posted on Oct 18, 2008

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I've had this exact problem a few times. What I did was take the transfer section out and carefully cleaned all of the rollers, both the shiny ones and the felt ones on the opposite side. It does take 10 to 20 minutes to get this fairly clean. Make sure that you use a very soft cloth to clean the shiny transfer rollers and rotate the rollers with the sprocket on the end as you work. Scratches will show on your pages. Check that all used toner receptacles are dumped and clean plastic lens on indicator. Run 20 pages of a completely blank document.

That has always worked for me. Dell did say it was a developer problem, but once I've cleaned everything, it's good for quite awhile. Magenta seems to be the worst, but it happens with other colors too.

Posted on Nov 18, 2008

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