Question about Magicard Alto Card Printer
Sorry to hear you are having a problem with your Alto printer.
A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.
To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;
Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.
Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.
The Magicard part number is RIO/0037/R
If you contact your local Magicard service centre they will normally stick one in the post free of charge.
I hope this information is useful to you.
With Best Regards,
Posted on Nov 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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