Question about Magicard Alto Card Printer

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Magicard alto Tried to replace printer ribbon, now the printer dosen't recognise the ribbon and the led light is not on

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Hi There,

Sorry to hear you are having a problem with your Alto printer.

A common fault is where the dye fil cassette runs out, the user is warned, but they keep clicking on 'OK' rather than opening the lid and checking the film.

To resolve this, first of all, upgrade your printer's firmware to the latest version (V4.06).
You can download this by following the link below;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box at the top right of the page.
You will then be offered the latest firmware version to download.

Secondy, there is a small 'O' ring drive belt for the dye film advance motor. This is behind the right-hand side panel. This belt may have either come off the pulleys, or it can sometimes double back on itself and get trapped. In either case you may need to replace it to be on the safe side.

The Magicard part number is RIO/0037/R

If you contact your local Magicard service centre they will normally stick one in the post free of charge.

I hope this information is useful to you.

With Best Regards,

MC.

Posted on Nov 12, 2008

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Magicard Alto driver for Vista (NON E serial)


Hi There,

Go to;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box.
Follow the instructions for installing the 'Alternative' driver.
This driver will work with Vista.

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My magicard alto prints fine except the color quality is not very great. when i use the color ribbon and print black letters with it the letters come out gray and not black and it has a problem making the...


The printer driver must be set to print text with the K resin panel.
If the text is part of a bitmap image and not a true-type font then it will print from the coloured panels and be dark grey.
To create the correct green on the card you need to change the RGB values so it prints correctly but look wrong on the badge design program. Even different printers print the same colour differently.

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Lokking to replace my exhausted printer ribbon


Search online for magicard dyefilm and you will find many suppliers.

Nov 07, 2009 | Magicard Alto Card Printer

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File Error (c600)


Hi There,

I'm sure this must be a coincidence.

When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?

Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?

You can download this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).

I hope this helps.

Regards,

MC.

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Getting it ready for printing


Hi There,

There is no need to set the ribbon tight. This will be re-initialised each time the lid is closed or the printer boots from being switched on.

The error message and number is important. Depending on which driver you have installed, you may not see the error message on the status monitor. However you need to know what the error is, and most importantly, the error code (04:??).

To see what the error is follow these instructions;

Switch on the printer and let it try to initialise. When it errors and the Red LED is flashing,
Download and install the Magicard Support Utility (V3.14).
You can get this here;

http://www.ultramagicard.com/support/technical-support/?R=&L=&id=&lang=1&printerID=9&supportOption=3

Run the Magicard Support Utility. Select 'USB' for the comms port. When the other tabs open up, select 'Query Printer'. Click the 'Query' button. The left-hand pane will display the result of the query.
About a third of the way down is the 'Last Error Reported' line.

What is the last reported error (and crucially the error number)?

From this I should be able to tell you what to check.

Also, have a look at the following;

http://www.magicardonline.net

Enter your printer's serial number in the QuickSearch box.
You will see the printer's current warranty status as well as all the latest driver / firmware downloads and more.

Magicard will still offer you lots of support whether the printer is in or out of warranty.

With Best Regards,

MC.






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