Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

12 Answers

Firmware problem I turn on player, it says rebuilding library. A minute later it says FIRMWARE PROBLEM and it shuts off. I can't play any songs. Can it be fixed, what should I do?

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  • ssarig Dec 01, 2007

    1 after deleting songs from the library i started the player

    2 the player started to rebuild the library

    3 after 2 minutes i got the "firmware problem" on the screen and no button is functioning

    4. i reset at the back of the player and it happened all over again

    5/ what should i do

  • oybek Dec 12, 2007

    my player is broke when i trun on my player it write firmware problem. Please help me to the fix it

  • carmie21 Dec 12, 2007

    I plugged in my mp3 player and it said rebuilding library and then a minute later it said firmware problem and has been frozen on that screen for almost 10 min. .. what does that mean and what do I do?

  • Anonymous Dec 18, 2007

    still i see no fix for this problem it would have been better if i bought a ipod because this is garbage.

  • kila2289 Dec 19, 2007

    I just got the new zen and two days i get this firmware screen that work go away, and my pc wont see that my zen is connected. I swear I should have never swicth over the zen from ipod.

  • gucci123 Feb 12, 2008

    same thing happened to me as it did to gonzo83

  • tyrahc Mar 17, 2008

    I turn on player, it says rebuilding library. A minute later it says FIRMWARE PROBLEM and it shuts off. I can't play any songs.

    I can't move off this clean up page @ all.

  • Anonymous May 08, 2008

    it says firmware problem cant get it off

  • Anonymous Jun 11, 2008

    I have a similar problem. I turned on my Zen V plus today and it gave me the "firmware problem". When I tried to turn off my ZEn, it wouldn't. My computer does not detect my Zen at all. What do I do???

  • ngkarthika Jun 18, 2008

    i have d same problem as u do

  • Anonymous Aug 23, 2008

    De Zen V plus gaf opeens firmware problem aan en mijn computer herkend het apparaat niet meer, dus de download van de creative site heeft ook geen zin.

    Hoe krijg ik het apparaat weer aan de praat?

  • Anonymous Mar 23, 2009

    problem fireware



  • klara859 Mar 31, 2009

    my problem is :

    when i switch on my zen xtra mp3 player then it comes a site .

    there it says : FIRMWARE PROBLEM

    Clean up

    Format all

    reload wirmware



    Please help me !

    my english isn´t verry good because i speak german !

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12 Answers

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To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all: (fix courtesty of cinderlee in creative forums) 1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection. 6. On the Zen- select "reload OS" 7. As soon as it flashes up "reload new firmware now via USB" click the language button 8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. once you are happy you can re-install WMP11 and it will work fine. Cheers!

Posted on Feb 15, 2007

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Go to the http://www.creative.com and navigate to the zen product under downloads. You can then Down load a new firmware for your zen. you should do this from time to time anyway. They Add new features to the zen and by upgrading the firmware you get the new features or bug fixes.

Posted on Dec 11, 2006

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Other notes... For this to work, you must have windows media player 10 installed. For me, the first time I tried this I had update from WMP 9 directly to WMP 11, so when I uninstalled wmp 11 it rolled back to wmp 9. If this is the case for you, reinstall WMP 10. Also, you need to use the newest driver from creative. It is version 2.01.00.

Posted on Jun 03, 2007

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Fully charge your battery. And if that doesnt work reinstall its firmware.

Posted on Jun 05, 2006

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Http://www.p4c.philips.com/cgi-bin/dcbint/faqview?scy=US&session=20090611114735_82.44.214.94&slg=AEN&refnr=0008233&refdisplay=PI_C35_PSS_008&dct=QAC&ctn=PSS120/37

Posted on Jun 11, 2009

Thnx finally some intresthing information

Posted on Sep 10, 2008

Boot your player in recovery mode by taking out the battery, holding the power button to the "turn on" position, and reinserting the battery. Hold the power slider until recovery mode is enabled. Once in recovery mode, click "reload firmware." Download new firmware from the Creative website, and reinstall it through your USB connection.

Posted on Jul 13, 2007

My mp3 says it's low battery.The next thing it shuts off.Should I plug it to my computer so it should work?Should it work without a charger?

Posted on Apr 02, 2007

I had that problem.. but found a driver for a newer DM-av10 made by a nother company.. Same hardware, 90% same software.. a few extra functions.. and bla bla bla ... Fixed.. Works like a charm...

Posted on Jan 29, 2007

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My 6602 MP3 player 256Mbs with FM was deads !! Need the Full (compatible)firmware Ver.3.1.15 cause i have only the DUMPS.bin (incomplete) firmware.

Posted on Nov 17, 2006

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I have this exact problem, can you be a little more specific please? I just reinstalled the software (the cd) but still my player reads firmware error and when i go into Zen media explorer in says 'device is not connected. Please connect your Zen to the computer'. When it is connected.... PLease help

Posted on Nov 10, 2006

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I had this same problem. Just yesterday I reloaded the firmware and just like that it was cured.A copy of the frimware is available on Creative's website. You will also need to have Creative's software installed on your computer. I do note that the original problem I was fixing was a "media failure". That turned out to be nothing more than the drive had come partially out of its plug. Turns out that some problems from dropping a unit aren't a bad drive. After fixing the drive problem I got the firmware error. Overall it was a good day.

Posted on Nov 13, 2006

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Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
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2. Press and hold the Play button while powering on your player.

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    Rebuilding Library to Firmware Problem error...HELP



    try downloading the
    MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

    By the way, before updating the firmware, let the battery have a full charge, ok?

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    go into recovery mode and do a clean up if that doesnt work you will have to do a format.
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    please mark the post with a fixya

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