Firmware problem

Other notes...
For this to work, you must have windows media player 10 installed. For me, the first time I tried this I had update from WMP 9 directly to WMP 11, so when I uninstalled wmp 11 it rolled back to wmp 9. If this is the case for you, reinstall WMP 10.

Also, you need to use the newest driver from creative. It is version 2.01.00.

To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all:
(fix courtesty of cinderlee in creative forums)

1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection.
6. On the Zen- select "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the language button
8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now be fine.
10. once you are happy you can re-install WMP11 and it will work fine.

Cheers!

Fully charge your battery. And if that doesnt work reinstall its firmware.

I have this exact problem, can you be a little more specific please? I just reinstalled the software (the cd) but still my player reads firmware error and when i go into Zen media explorer in says 'device is not connected. Please connect your Zen to the computer'. When it is connected.... PLease help

I had that problem.. but found a driver for a newer DM-av10 made by a nother company.. Same hardware, 90% same software.. a few extra functions.. and bla bla bla ... Fixed.. Works like a charm...

I had this same problem. Just yesterday I reloaded the firmware and just like that it was cured.A copy of the frimware is available on Creative's website. You will also need to have Creative's software installed on your computer.

I do note that the original problem I was fixing was a "media failure". That turned out to be nothing more than the drive had come partially out of its plug. Turns out that some problems from dropping a unit aren't a bad drive.

After fixing the drive problem I got the firmware error.

Overall it was a good day.

Go to the http://www.creative.com and navigate to the zen product under downloads. You can then Down load a new firmware for your zen. you should do this from time to time anyway. They Add new features to the zen and by upgrading the firmware you get the new features or bug fixes.

http://www.p4c.philips.com/cgi-bin/dcbin...

thnx finally some intresthing information

Boot your player in recovery mode by taking out the battery, holding the power button to the "turn on" position, and reinserting the battery. Hold the power slider until recovery mode is enabled. Once in recovery mode, click "reload firmware." Download new firmware from the Creative website, and reinstall it through your USB connection.

My mp3 says it's low battery.The next thing it shuts off.Should I plug it to my computer so it should work?Should it work without a charger?

My 6602 MP3 player 256Mbs with FM was deads !! Need the Full (compatible)firmware Ver.3.1.15 cause i have only the DUMPS.bin (incomplete) firmware.