I have tried to synchronise pictures to my HDD 1620 many many times. WMP 10 allows me to do this and even states when i explore my device on the computer, that the pictures have been transfered. However, after i have synchronised the files and attempt to view them on my device it comes up with 'list empty' on the photo menu. Does anyone know how to solve this?
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Sync all the songs you want onto the raga via 'songbird'.
Stay connected, then go to windows explorer, identify your device. Then in 'Music', make folders for your playlists. Manually transfer (drop and drag) your songs to the required folder/playlist.
When using the raga use the 'folder' option. Works as playlists.
separate plug ins are not required unless you have the full access to your player. just install the windows media player 10 in your pc and check to make sure that option to enable picture support on devices on wpm has been enabled.
from this menu choose to add pictures from a folder and find them with the search of your computer.
click the library tab, choose all pictures , highlight the item you want to copy and give them to the synchronising list.
add the device as your destination in your device pane.
start synchronising and after it is complete, unplug the device and you will be able to see it .
Could be driver problem. You can try reinstalling the driver for the device. If it's a vista system, you might want to run the executable file in administrator mode, or even change the compatibility to XP.
Uninstall the current installation of the device software.
Insert CD in CD-ROM
Right click on the setup file
Choose properties / Compatibility Tab
Set it to XP
and tick the box at the bottom run as administrator.
The installation CD came with a file called Philips Device Plug-In - it is critical for viewing photos. DO NOT use this player with Windows Media Player 11 if it is a Philips HDD model - you can see the warning by going to their website at www.usasupport.philips.com
Yep, that means the hard drive is probably fried. I had that problem, ended up opening up the unit and found the hard drive making the standard 'bad drive' sounds (the head moving back and forth repeatedly, unable to read data, occasional clicking sound).. return it.
It is possible that you do not have Windows Media Player 10 or 11. If you do have WMP 10, then try resetting the GoGear first (with GoGear turned on, find a small paperclip or other such device, and press it into the reset hole; it works when the player turns off). Try syncing again.
If you have WMP 11 or Windows Vista, perform a firmware upgrade: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the Update tab - this will give your player the firmware upgrade.
If these methods fail, reply to message using FixYa website (not my personal e-mail).
12/31/07 - Had to call their support line in the US at 1 888 744 5477; they sent me to their web page www.p4c.philips.com and from there they walked me through their faq's. It turns out that I already had the latest firmware (v 2.4) and they said, in that case mail it to us and we'll replace it with a comparable mp3 player.