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Make sure you have installed the scanner drivers for win7. I have the same printer and I can print & scan from Win XP, Win 7 & my iPad (All on wireless). Drivers for the printer & scanner must be installed.
you can try with installing the windows installer 4.5 and then try.. otherwise reinstalling windows might work because the error you are getting is related to installer.. and its a service of windows itself which is responsible for all the software installation..
Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll) Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
1) Check to make sure that the 2 Windows services above are not running (or not installed). 2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped) 3) Run the installation again.
complete uninstall printer software from computer. run uninstall L1 L2 L3 L4(if not an hp computer). run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe. then clean from add remove programs/program and features. then clean from cleanup utility all hp pritner related entries. then clean temp folder. clean recycle bin. delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders. delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it C:\windows\twain_32.
cleanup from regsitry-- plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500. then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
well do ot install it using the cd,first of all connect the printer and then inser the cd when prompted.this should work. if you want a technician to do the entire troubleshooting for you.You may get in touch with one of the techbuddies,they offer free technical support for such issues. you may get them at http://tinyurl.com/m7ghqz
I had to redo my whole computer because of virus. when i reinstalled windows xp my hewlett-pachard psc 1210 will print. I get a message that says it is not installed and I have tried everything to get it to work. no disk i even install a driver but still wont work help please
Try a complete uninstall: Unplug the USB cable from your PC. Go to Control panel add or remove programs. and delete all the entries you see for HP.( If it promts a restart do not restart now) Then open my computer> C:drive> Program files> and delete the HP Folder only (not Hewlett Packard) Then Open C:drive> Program files> Common Files and then delete HP and Hewlett Packard folder. Then Go to C:Drive> Windows> Temp and empty the temp folder as much as you can. Then go to Recycle bin and empty recycle bin. Then Insert the All-In-One CD and cancel the installation process. Open the content of the CD> and open Util folder> Then CCC> Then click on Uninstall_L4 and follow the on screen process. After all restart the computer.
And if possible download the latest printer driver from HP website and install the same Let me Know if any problem