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There are two ways on how you can hear the caller. One is through the earpiece and one is through the phone's speaker.
Are you able to hear the caller but just not clear or with static sound? If yes, then you have a problem with the earpiece of your phone. You can test this by putting it to a speaker phone. If you can hear the caller clearly then you should have your earpiece check. Usually this problem is caused when the earpiece is often moisted or get wet. Try blowing a canned air on the earpiece.
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does it have audio out when not hooked up in the car? take a seperate speaker and check 1 output if there is no sound ur looking at an ic problem sony is famous for no sound when hooked up in a car when there is a bad speaker