Question about Pottery Barn Kids Kendall
If anyone can help, I'd be so thankful. I bought this daybed at the Pottery barn Outlet in Riverhead NY (the Overlapping Squares Daybed by West Elm). It did not come with the hardware, but the salesperson said I could get that at ANY hardware store. Well, I can't. I called West Elm and they refuse to sell me the hardware kit! I'd pay up to $30, for crying out loud! What are they mad at Pottery Barn for selling it? They must be sister companies, I guess. anyone have any clues as to where I could get this hardware? I checked Home Depot, Lowes, and severl local hardware stores. Thanks!
I would remove one of the hinges and take it to a good hardware store. They will be able to order replacements for you. good luck.
Posted on Jan 28, 2009
You can call Products America at 800-205-9642 or 800-772-1041. We offer a wide verity of hardware and instructions for many cribs.
Posted on Apr 22, 2010
How old is the crib and what parts do you need? If the crib was made in 2006 or earlier, you can contact Delta Enterprise (who makes the Delta Luv cribs). They made the Dana cribs way back then. If it is 2007 or later, contact Pottery Barn direct. Don't ever use anyone else's hardware on a crib other than the manufacturers. Also - please don't use the crib with any broken or missing hardware. It is very dangerous!
Posted on Jun 14, 2010
I need hardware for my Thomas crib as well. We can't find the rubber washers to hold the drop rail up. Pottery Barn says they don't have them. Can anyone that has them, please give me your contact info so I can buy them? Thanks!
Posted on Jun 15, 2010
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