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I downloaded a program which said it checks your computers for viruses which looked legitimate. Now I restarted my machine and I have no icons on the front of my screen. Help

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  • bab033 Oct 17, 2008

    I have windows XP and it's an INSIGNIA.

  • bab033 Oct 17, 2008

    We tried that but nothing happens. Mouse wouldn't bring up options. :(

  • bab033 Oct 17, 2008

    My icons have appeared but when you click on them the hour glass comes up but nothing happens. How can I restore my computer.

    I am not at my computer now, I am at work. Is there a way of doing it from this computer.??

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    now that is will need to do a restore point for the desktop...what can you tell us about the operating system?


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Just right click on your desktop and choose option "Arrange Icons By" and then click ont the option "Show desktop icons".
Its Simple

Posted on Oct 17, 2008

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I have a pop-up that keeps asking if I want to proceed with an update with no information as to what it is that I among updating. How do I get rid of it

First of all, make sure you have a recent backup of any critical data. Then, check for malware.

You may have a virus, malware, adware, a browser hijacker, or pups (potentially unwanted programs).

A. If your computer will boot and you can operate it ok...

Download and install Malwarebytes and Superantispyware (Note: If you can\'t do the download on your machine, do it on a friend\'s, put them on a thumb drive, and install them from it). Then scan your computer with each program, and quarantine anything found.

B. If your computer won\'t boot, or can\'t operate properly after boot...

Tap F8 when you are booting, select "Safe Mode With Networking". Download and install Malwarebytes and Superantispyware (Note: If you can\'t do the download on your machine, do it on a friend\'s, put them on a thumb drive, and install them from it). Then scan your computer with each program, and quarantine anything found.

C. If this process finds malware, to keep stuff like that from coming back, I recommend you get the paid version of Malwarebytes.

If you still get the popup, check your msconfig and task scheduler, researching each item to make sure it is legitimate.


Jul 01, 2014 | Computers & Internet


Quick Fix for most FAKE Anti-Virus infections.

Note: Get a pad of paper as you will need to write down a few file names.

1. Identify the fake Anti-Virus program.
This is simple just look at the name and icon of the program claiming to be an anti-virus. This should not be hard because they are constantly informing you of fake infections and automatically running scans. After you know which program is bothering you click the start menu or if you can access your desktop find the fake AV programs icon. Once you find the icon on your start menu or desktop right-click and go to properties. Now write down the name .exe file.

2. Deleting the virus
First of all restart your computer in safe-mode. You can do this by either restarting your computer and repeatedly pressing the F8 key until the safe mode screen appears. Or you can click start menu>run type msconfig and hit enter. Click the BOOT.INI tab then put a check next to /SAFEBOOT. Click Ok and then Restart. Once your computer is in safe-mode click START>RUN. Type regedit and hit enter. Press Ctrl+F so that we can search for the fake AV. Remember that file name you wrote down earlier type that into the find box and hit enter. Right click on and delete any registry entries associates with that file. This will prevent the fake AV from trying to run the next time you start your computer. After you have found every entry tied to that filename type in the actual name of the fake AV ex. Anti-Virus 2009. Do the same thing as you did with the filename delete any and all entries associated with the name of that AV.
After this is completed close the registry. Click START>RUN type msconfig. Go to both the Startup tab and the Services tab and look for any entries that have the name of the fake av program or the filename you wrote down. Un-check any you find. Now close the configuration panel. Click START>SEARCH>FOR FILES OR FOLDERS... type in the name of the file you wrote down and hit enter delete any of the files you find with that name. Also if any of the files are in a folder named what the AV is delete those entire folders. DONT delete your system32 folder or anyfolder found in your C:\Windows directory unless you know for 100% that its only contents are files associated with fake AntiVirus Program. If you are unable to delete the file ex. it gives you an error message saying its already running restart your computer again in safe mode and try deleting it again. After that is complete and you booted your computer in safe mode using the msconfig method click START>RUN type msconfig goto the BOOT.INI tab and un-check /SAFEBOOT if not just restart your computer.

After those steps are completed the fake Anti-Virus program should not be bothering you anymore. Remember this is only a quick fix so that you can at least use your computer to run an anti-spyware\malware\virus program and this is highly recommended as its likely you have more infections.

on Dec 06, 2009 | Computers & Internet

1 Answer

All of the application in desktop doesnt effect when id opened it always the enternet explorer shows

Very strange behavior, it could be a virus, or it could simply be that your windows is corrupted. try creating a new icon for a program and see if that works, if it does, you may have to recreate icons for everything that was on the desktop.
My first step would be to run a virus scan though. AVG is a free program that can be downloaded from
If my solution of recreating the icons, or scanning for viruses doesn't work, you may have to look at reinstalling windows.

May 29, 2011 | E-Machines eMachines Desktop PC

1 Answer

Unable to connect to internet or any program whatsoever

Some viruses do lock themselves to legitimate Windows programs. If they get delete, so do the Windows programs.

Re-installation is your next logical step.

May 12, 2009 | Dell Dimension 2400 PC Desktop

1 Answer

2 computers on network have spyware & malware problems. Both have AVG installed, and have rebooted, but icons don't appear on desktop to run scans or repairs

download atf cleaner here, make sure you download it to your desktop so you can find it. restart in safe mode by repeatedly tapping the f8 key as the computer starts. double click on the atf cleaner icon on your desktop to open it, put a check in the "select all " box and click on "empty selected". always run it twice and look for the message " no files were removed" .
Use this program everytime you leave your internet browser, always run it twice. it's fast and gets rid of all that **** a spyware/maleware sorts through. if you get the "no file were removed " message then your clean. If you have no internet related programs open and you never get all the trash out, you most like ly have a virus or bigger issue. post here again if you need further assistance. Regards

Mar 22, 2009 | Compaq Computers & Internet

2 Answers

Long time starting

This happens with older machines you are experiencing 2 problems. Problem one you need more ram. the reason you need more ram is that you have too many programs and services starting at once.  I assume you are running windows xp. These dells shipped whith just enough memory to run the os and a few select programs. We are end users installing our own stuff like itunes, games, new printers, IM and others. 
Restart the computer.  let it boot up. click start>mycomputer>right click on my computer Click on the properties menu now click the advanced tab Click >Performance settings Now click best performance. click apply ok restart your computer is it faster? even marginally.. if so it is a ram issue. How many icons load up to the left of the clock more than 5 is an issue. that cna be addressed with msconfig..
If you have questions repyl back,
Do not forget to rate me :)

Dec 02, 2008 | Dell Dimension 4700 PC Desktop

2 Answers

Desk top compaq presario

i think your system virus infected.
retsrt your laptop then presss F8 key untill u get menu.
then enter in safe mode
then scan your ssyteme.

Sep 30, 2008 | Compaq Computers & Internet

2 Answers

Stays at 100% Cpu usage, I have E machine W3307

there's a good chance you have a trijan, assuming you have an antivirs programme, run it in safe mode (F8 on startup and enter using safe mode), use the administrator account to log into windows, and then go to my computer icon, right click>properties>system restore tab, then turn off system restore.(viruses and trojans have a back up in system restore)

Run anti virus programme, restart pc then turn system restore back on

If you don't have an anti virus/spyware you can get a free download with free updates here, (choose the avg free download)

Sep 09, 2008 | E-Machines Computers & Internet

1 Answer

Computer freezing up

You are probably carrying alod of spyware or a virus.
Please print this out and follow instuctions in order.

Please try as follows:

Update and run your virus control. ( if you do not have a viable virus control program, go to and download a free one.)

Do you have a separate spyware control program?(If not you can go to and search for a freeware spyware detection program to download.) Run it when you have it.

Do you have a registry cleaning prgram? If you do run that now.

Now got to toolbar>tools>internet options>general tab and delete all your cookies

Now go to Start>all programs>accessories>system tools> disc cleanup and run that(when it says delete all files click yes.)

Empty your recycle bin

Now look in the lower right corner of your screen. How many little icons do you have there, besides your virus control. internet indicator and sound indicator? If you have a bunch, let me know what they are. They are running on standby all the time and can really slow your computer down, so if you have a bunch of programs there we need to stop them from doing that.

Take alook at your desktop. Are there a lot of icons you never use? You can right click on them to delete them. This does not delete the programs.

When you are finished with all of this, restart your computer.

Let me know how this solution works for you and please rate it. thank you for using Fix Ya!

Aug 21, 2008 | Computers & Internet

3 Answers

Cant get rid of program

It may have put something into the registry so that it will always download and run on start up. You can try the following to get rid of it. 1) Open the registry editor. (To do this, go to Start -> Run and type: regedit ) 2) Browse to the following location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run 3) Look at all the keys (items) in this folder. The program you are looking for may be listed here. If you find it, make note of where the file is located and delete the file that is mentioned in the key. Then delete the key. This will keep it form restarting after reboot.

Sep 18, 2006 | Dell Dimension 4600 PC Desktop

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