I have a hose connection to the unit so the water will flow into basement drain instead of bucket. It has started to fill up bucket instead of discharging via the hose. (all connections appear to be correct)
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Assuming you have a hose connected to the bucket for drainage, it is necessary that the end of the hose be lower than the top level of the bucket or the bucket will fill before the hose drains. I see many people who have their units on the floor and run a hose up into a sink and wonder why the bucket fills. Gravity works.....if you cannot find a lower place to drain the water then you must raise the unit up on a table or stand of some sort to get the bucket higher than the drain.
It appears as if the water may not be flowing through the hose.
* When you use a hose the unit must be located near the drain. If the hose is to long the water will not flow freely and cause the water to back up in the hose triggering the bucket full.
* If the unit is lower or the hose runs up hill even the slightest incline will cause the water not to flow backing up to the machine
* Hose must remain flat and in a down hill flow to the drain if you are running a longer hose than recommended. If you are have a long distance to run the hose elevate the dehumidifieer by placing it on a stand, milk crate, anything that will hold the unit. Be sure it is large enough and strong enough to support the unit to prevent it from falling. This will help siphon the water from the unit and prevent any water to back up the unit.
* If your using an old hose make sure there are no kinks and water flows freely through the hose. Any kinks or type of pinch in the hose will cause the water to back up
I hope this helps resolve your issue. This is the most common mistake when using a hose.
I have a similar model. There are two drains, one for the hose and one directly into the bucket. The hose one is supposed to be lower, but I had to put a 3/8 inch block under the right side of the unit to get the water to favor the hose instead of the bucket. Another possibility is that the far end of the hose is higher than the near end. If you can't lower it, you can put the whole dehumidifier up on blocks. One other thing to check is that the hose has a rubber washer in it where it connects to the unit. Use a tissue to see if this connection is dry. If it leaks, it will just drip into the bucket. Good luck!
Based upon my experience with the same problem on my Kenmore 54701 last summer: The condensate water collects in a plastic pan below the coils. This pan has a single drain hole where the water flows down into the bucket. When I suddenly found water puddling on the floor instead of in the bucket, I opened up the unit, and I found that the collection pan's drain hole had become blocked by "bioslime". I cleaned out the goo from the drain hole, and the problem was solved.
Please try the following:
1) Remove the bucket.
2) You will notice a round outlet/spout where the water drips from into the bucket.
3) Remove the plug from the backside of the unit (you will now see a hole to the bucket area).
4) Feed a hose through the hole from the back and attach the end of the hose to the round outlet/spout.
5) Place the other end of the hose on a floor drain outlet.
6) Put the bucket back into the unit.
When the unit is turned on, the water will now flow through the hose instead (into the floor drain). When you want to use the bucket again to capture the water, you will need to remove the hose.
You just need to get the water flowing and start the siphoning process by taking out the water bucket while it's full of water and raising it up high enough to start the water flowing. Once the water starts flowing, you can put the bucket back and the water will keep flowing (by capillary action). If the bucket empties completely, you may have to do it again periodically to get the water flowing again.
When you install the drain tube, be sure that it is placed into the drain hole in the dehumidifier. You then will be able to "latch" the tube at the hose end by lowering onto the outer hole opening. This maintains a tight connection and the water will drain properly.