Question about HP LaserJet P2015dn Printer
My boss purchased the HP p2015dn and we have installed it on our network following the intructions from the manufacturer...however, it will not print from any of the network computers...when we try to print the test page it says the document "failed to print" but there doesn't seem to be any reason why when we went through all the steps with the troubleshooter...and we have checked everything in the troubleshooting guide from HP. I called HP tech support this morning and was put on hold then told the warrenty had expired last year (we just bought the printer and a two-year extended warranty from Staples about 2 weeks ago). The woman on the phone refused to help us saying we would first have to send her "proof" that I was telling the truth about when we purchased the printer (both insulting and confusing because I wasn't asking for a repair or a refund--we just wanted to make sure it was installed properly). I faxed the receipts according to the intructions she sent via email and I still haven't heard back from her so I'm trying this site because this is a business and time is money...thanks in advance to anyone who can help us.
Without knowing what your complete printer configuration is this type of thing may be quite hard to diagnose - but first and foremost, are you absolutely sure that the printer's network cable is not defective - that the jack it is plugged into is active - and that you have a useable IP address set for the printer and that all remote computers are using that IP address?
Those are just some basics to check first.
Good luck - Ghost
Posted on Oct 29, 2008
Tips for a great answer:
Your printer has an cable/wired ethernet connection. To use it wirelessly, you need to purchase a wirless print server from HP.
HP Jetdirect Fast Ethernet
embedded print server
(RJ-45 port) for flexible
networking (standard on
the P2015dn and
P2015x models only)
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