Question about Acer Aspire 5100 Notebook

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DVD DL Doesn't Work

Acer 5100 with DVD RW DL.  XP Pro SP3.  It doesn't recognize DL discs with any app. It never did.  Acer Tech Support won't discuss it because it's XP, not Vista, but I did send a Nero utility report on the drive, and they responded to that with the comment that from the readout, it wasn't a DL drive.  It does not say DL on the drive, but it does on the box and all ads.  I've seen a few other comments on sites w/this same complaint & w/Vista.  Acer has no firmware for it & can't even tell me who the manufacturer is.  Apparently they buy in lots.  Any ideas?
Thanks,
Jon
gries48@aim.com

Posted by on

  • jayg58 Oct 17, 2008

    SLIMTYPE DVD A DS8A1P.  No manufacturer listed.  "Device is working properly".  I installed CDBurnerXP (nice).  It read the DVD as DL and set the limits, etc... but when I hit burn, it said it couldn't use the media.  I tried 4 different discs (same brand) all with the same result.  I've only tried one other brand (before) and it gave the same error type w/Nero.  So the drive is reading it as a DL disc (so did Nero 6.6), but I don't know if that's possible w/o being a DL drive?
    Any thoughts?  Maybe just sensitive to cheap brands?
    Jon

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Go in to the device manager and look at what is listed for your DVD burner. It should give you a make and model of the burner itself, or at least a model. Look this up on Google and see if the drive really is a dual burner or not.

The specs that I pulled for the Acer 5100 states 'dual-layer' as well, but who knows, it is possible someone didn't assemble the laptop properly. In that case, I would exchange it for a replacement if at all possible.

If you look up the make/model of the DVD burner and it is infact not dual layer, and you are unable to return/exchange the laptop, then you may have to invest in one yourself.

If the make/model does show it as dual-layer, then it may be a software issue. I don't know what version of Nero you are using, but you could test the DL capabilities with a free cd burning utility called CDBurnerXP.

To get to the control panel in Windows XP, click on "Start" right click on "My Computer", go to "Properties" then click the "Device Manager" tab then click the "Device Manager" button.

Hope this helps!

Posted on Oct 17, 2008

  • Jamie Ivanov
    Jamie Ivanov Oct 17, 2008

    It's quite possible. I prefer Memorex myself. Otherwise please check the make/model information in the device manager to make sure your device IS dual-layer. Looking up the make and model of the DVD drive will yeild better results and is by far less expensive than trying different flavors of burnable DVDs.

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