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Panasonic Lumix DMC-FZ7 Digital Camera

Lens Cap Error (by 3 users)

posted by SiNcere on Jun 01, 2006


For some reason my camera keeps comming up with a "REMOVE LENS CAP AND PRESS > BUTTON" error but the lens cap isn't on the camera and when I press the button the error clears then pops right back up. I called Panasonic and they weren't any help. I have only had the camera for 3 weeks and I brought it at Circuit City while on vacation. Unfortunately I live outside of the US so I can't take it back and I don't have an authorized panasonic dealer here locally is there anybody that can help me?

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2 Other Users Have The Same Problem

Comment by innesg, posted on Feb 02, 2008

I have the same problem. I used the camera sucessfully one day, the next day I kept getting this error message, The camera had not been touched in between times, except for a battery recharge. Nothing I can do makes any difference

Comment by CJF9, posted on Nov 09, 2007

I also have the same problem on my FZ5 after 17 months of use. Panasonic customer support was no help...they said they would research the problem and call me back. I never even received a call. A local camera shop told me that the lens was probably off center, so when the lens trys to adjust, the camera thinks that it is hitting the lens cap. The estimate for them to fix it was between $150 and $200. At this point, I think I'll just buy a new camera.

Best Solution
posted on Apr 23, 2007
Helpful (85)

Guest

Guest

Rank:Apprentice Apprentice
Rating: 0%, 0 votes
Hi There,
I have the exact same problem, he camera went from working to remove lens cap and press right arrow button, it really does sound like a common fault reading the other messages regarding this camera, sounds expensive to get it fixed as well!

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Solution #2
posted on Dec 31, 2007
Helpful (85)

JAMN


Rank:Apprentice Apprentice
Rating: 88%, 6 votes
We had the same problem with our FZ8. My wife had dropped it and it must've knocked the lens barrel sensor out of whack. I searched google and found a suggestion saying this message occurs when the lens barrel is out of alignment. (http://www.fixya.com/support/t186189-some_reason_camera_keeps_comming_up)

With the lens barrel out, I gently pushed the barrel up, down, left, right and put a little pressure in. Somehow, the barrel worked itself into the right position! The camera works perfectly know. Its worth a shot to save $$$. Be gentle!!

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Solution #3
posted on Jan 27, 2008
Not Rated (0)

Guest

Guest

Rank:Apprentice Apprentice
Rating: 0%, 0 votes
I had the same problem too after I dropped the camera on the floor and was really worried that I'd have to buy a new one. The lens barrel wouldn't come out at all. After reading the comments above I poked a pair of tweezers down the side of the barrel and put a bit of pressure on. It seems to have worked, although the camera is a bit noisy now.

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Solution #4
posted on Jan 02, 2007
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khet


Rank:Apprentice Apprentice
Rating: 0%, 0 votes
Hi I want to know that you guy find the solution of this? My DMC-FZ1 is having same problem

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Solution #5
posted on Jul 24, 2006
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tomg


Rank:Apprentice Apprentice
Rating: 0%, 0 votes
My camera - an FZ5 - just started giving the same error message.
No matter what I did I kept getting the "Remove lens cap and press right arrow button". Talked to Panasonic Support and , although they tried to give me a solution to get by this error, no luck.

They told me to try and get to the Reset menu to reset the parameters back to factory settings. Took awhile to do this since I only had a few seconds between the "Remove ... " screen popping back up but finally got it to reset but ,again, to no avail.

Talked to a service center in Illinois and ,since the camera is 30 days out of the original 1 year warranty, it will cost a flat $161 to repair.

I doubt that I will do this. Since you're problem is the same as mine, it's sounds like a design fault that Panasonic should pay some attention to, rather than simply saying the camera is out of warranty.

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Solution #6
posted on Jun 04, 2006
Not Rated (0)

silly girl


Rank:Wiz Wiz
Rating: 81%, 3195 votes
If they sell it in your location, then they should service it as well. No need to tell them you bought it in the US, request that they take care of it. I mean, what happens if you bought it through an "unauthorized dealer" and it broke after 3 weeks? Tell them to give you an address to ship it to, and that they should refund you. If the local seller can't help, deal with panasonic international directly.

The only thing to do is try and reset(if there's no special button, just take out the batteries for a few minutes, or do both), to see if it has an effect. Maybe a piece of the lense cap broke inside? or the catches are dirty and confusing the sensor? it's a usefull feature when it works.

It's a great camera, Hope you work it out


Good luck

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