I broke the power putton on my Rio 6GB Carbon Pearl. I have dropped it a few times so it broke off. When I shake it I can hear it rattle around. I know I didn't damage the hard drive though because I can still charge it and it turns on that way. I have been using a pencil or a pointy object to poke inside and push on the thing the power button was pushing down on to make it turn on. This worked for a little while, but now it has completely stopped turning on (unless I charge it) Can you please help me? Thanks!
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Re: I broke the power button
It sound like a damaged switch problem only.
The switch should be replaced. Or by you, if you have an experience with such kind of work or by a technician.
In any case it should not be an expensive repair !!
Good luck !
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The easiest and least damaging way to open the Rio Carbon is to start at the bottom of the player and pry it open a little until you can see the tabs. You have to push those to release them. Work you way around clockwise and there are tab a little further into the player, you have to pull the bottom of those out to release them. I did it last night and was able to repair the volume wheel and get the player back together and it works.
Go to this part of the Rio website, and get the Plays for sure firmware update - even if you don't transfer any WMA files, this will help you get around the Windows Media Player 11 compatibility issue: http://www.digitalnetworksna.com/support/rio/product.asp?prodID=234
(WARNING: make sure the player is fully charged before doing this, or your player will be permanently lost)
On a windows computer go into my computer and explore your rio carbon folder. In there there should be at least 2 folders - Music and recordings. go into the music folder and all of your files should be there. Delete them all and start putting files on again.
If there are no files showing in the Music folder then go back to my computer and right click on your player and click on format. Accept all of the default values and click format. You will then need to download the firmware for your Rio. This can be downloaded from: http://www.digitalnetworksna.com/support/rio/product.asp?prodID=234
Once you have downloaded it and your player has finished formatting then load the update by clicking on it and follow the instructions to install it. Once this is done then your player will be completely wiped and you can the start putting music back on it.
I apologize this isn't a solution but I wanted to let you know that I dropped my Rio Carbon player this morning at the gym and now mine won't do anythin either. I reset the player and then I received a display message of 'upgrader." Per the websites instructions i tried to install the most recent 'firmware' and it still does nothing. When it restarts itself it goes right back to displaying 'upgrader' I installed the firmware software a few times per the instructions and still nothing has happened :( I am sad and frustrated at the same time--mine was maybe used a dozen times. I hope we get some feedback to our problem--and again I apologize I didn't post the solution.
This link takes you to a site which will allow you to download an upgrade to your carbon's software which includes a volume option in the settings menu. My wheel broke a while ago too, and I bought a new player before I found this link. I still think this is the most compact and portable 5gb player on the market. I'm back to using it now.
Hi, I found the following info on the Rio site, hope it helps you.
They qoute a fixed rate of 99$, i'm not sure it's worth it in your case... maybe you should find a repair person with good hands that can help with it. here's the info :
"out-of-warranty returns can be replaced for a fixed cost to you. The out-of-warranty fee for your Rio Carbon player is $99. Please note, at this time we do not REPAIR defective or broken units; we will REPLACE them. You can purchase a replacement unit at http://system.s2gstore.com/site/RioAudio/mp3playerssale.htm.
For units that are in warranty, this process is known as a ?Swap-Ship? because when the defective unit is returned to Rio by you we swap it for a replacement unit (send a replacement to you). If you are interested in participating in the out-of-warranty program, please reply or contact Rio Audio Customer Support at (254) 299-2759 and we will issue a Return Merchandize Authorization (RMA) letter to you with further instructions. We will need the following information to complete the RMA:
· Your complete name:
· Your complete shipping address:
· Your telephone number:
· Your email address:
· Model of Rio:
· Serial Number of Player:
· Part number of player:
· Date of Purchase:
· Place of Purchase:
· Operating System:
· Transfer software you are using:
· Description of issue and what you?ve already tried: "
first, and this is always good: If available, firmware for the Rio Carbon can be downloaded online.
Second, this might be the problem:
The Rio Carbon communicates with your computer differently in MTP mode than it does in MSC mode. When in MTP mode, the Rio Carbon cannot display hidden files in folders, cannot allow transfers to the root Rio Carbon directory, and cannot allow the creation of new folders. (Folders can be transferred to the Rio Carbon using drag-and-drop and copy-and-paste methods.) To use traditional folder options, change the Transfer Mode settings to put the Rio
Carbon in MSC mode.
"..Removing the Rio Carbon from a USB connection before Idle is displayed on the screen may result in a corrupting the player's file system.
If for any reason you suspect that your Rio player's file system has been corrupted, reformatting the player will restore the file system to its original state..."