Question about Acer (91.41H37.002) Plug-In Module DVD Drive

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Brand new Acer dvd with vista

I just bought a new acer computer. with self installing vista. After it was all loaded and I was ready to make image discks, it said no device installed. The dvd has power but the computer not only is not reading thew drive but it does not exist. All other ports for usb's and card readers show but noting for a cd/dvd drive. I am new to vista so I have no idea where to go from here

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  • chandelier Mar 30, 2009

    Brand new Acer: Once I installed the included Vista upgrade disk, my cd drive no longer existed. When I called to have the problem corrected, they sent me the recovery disks. Uhhhh....that doesn't work when your cd rom drive does not exist in your system. Prior to the upgrade, I was watching DVDs, downloading music CD's, uploading graphics...all from disks. By that time, I had too much info on my computer that I needed for work, that I could not spare it long enough for the factory to fix it. Soon after, the actual cd/dvd unit started falling out. I never got it fixed and my warranty is over.

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Refer to the link and follow the instructions.

http://www.windowsreinstall.com/#vista_xp_2000

Posted on Oct 17, 2008

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