Question about Creative Labs Zen V MP3 Player

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Creative zen screen frozen on firmware problem reset botton does nothing device not recognised by computer I'd like to know how to solve this and how to prevent this happening again thanks

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If the standard rest is not working then you will need to put your Zen in a recovery mode here is the link on how to do that for your device...... http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:http://us.creative.com,case=4794

If this doesn’t work then I would send it back under the warranty...Good Luck and let me know if this helped

cbinny1


Posted on Oct 21, 2008

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Creative Zen won't turn on, but a USB shaped charger turns it on.


Try this ..i had the same problem too now it works.I plugged it into the computer (if computer doesnt read it its ok ) then pressed the reset button for about 5 secondsthen let go and you should see a screen . Then press the play and power buttons on at the same time and you should get a recovery screen. You have three options. i tried the third and from there you can rebooot and automatically upgrade the firmware after its been downloaded from the creative website. Please let me know if this helped you and write me back if you have more questions. Thank you , lahuntress

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Befor you turn it on, press and hold the play/pause button and turn it on. It will be in recovery mode. Scroll down and select reload firmware and connect it to the computer. You can download the firmware from here: http://support.creative.com/downloads/download.aspx?nDownloadId=10889

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Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

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1 Answer

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try to reload the firmware. download the firmware from creative.com. hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.

mick2a: the screen is gone. you need to replace it.

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try this if your Zen will not turn on

hold the pause/play button down

while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

you may need to connect it to usb for it to turn on. worked like a charm for me when everything else failed. hope it helps!!!

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