Question about Creative Labs ZEN V Plus MP3 Player

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Creative zen reset

Creative zen will not reset when you stick a pin in reset hole.

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  • dolphin1515 Oct 18, 2008

    the player freezes on the welcome screen when it says 'zen plus' and i've tried resetting it about 20 times and it will turn off then when i turn it back on it gets stuck again on the welcome screen.

  • Anonymous Oct 22, 2008

    When I tried to use the reset button today, it felt like it broke through something. Now I'm wondering if the reset button is made of plastic and wears on each push of a pin.


  • pinks958 Oct 29, 2008

    yeah i have the same problem too

  • jheininger Nov 03, 2008

    I'm having exactly the same problem.

  • Anonymous Nov 27, 2008

    i have the same problem but it wasn't because the reset button wore out, I pressed it to hard and it came unstuck from the player.

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If you are confident with electrical things, you could try what my dad did, he tooked the bottom half with the play/pause+return buttons on it off and managed to get the reset button out, it isn't made of plastic. Maybe it broke off like mine did. He is going to weld[?] it back on.
I wouldn't use a sharp pin either, just use a paper clip.

dolphin1515: Have you tried plugging it in to the computer? It normally turns on when you plug it in.
Another thing i have noticed, it always turns off when i am line-in recording. it is weird.

Posted on Nov 27, 2008

Look for posts or videos that talk about disconnecting the battery

Posted on Oct 18, 2008

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1 Answer

Creative zen mp3 player has froze and where is the reset button


I have an older creative Nomad Jukebox Zen Extra, and the reset button on that is on the left side at the bottom. There is a very small hole for the reset, and you will have to stick a pin in it and hold it until the unit resets. I don't know if it's in the same place on your model, but it should still be located in a small hole somewhere on your player.
Hope this helps.

Go Saints!!!!

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1 Answer

My Creative Zen is on, but the screen is off and there is no sound. I can't turn it off either.


  1. Look on the bottom of the device.
  2. There may be a reset hole in the case.
  3. Push a pin in to the hole and the device should reset.
  • Be sure you are not pushing the pin into the speaker or microphone hole. The reset on my Zen is on the bottom right, when looking at the screen.
  1. Turn it on again and all should be well.
I always carry a safety pin with me.

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use a pin and stick it in the left side of the mp3 player (there should be a tiny whole to stick it in) and it should reset.

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There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

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There is a very tiny reset hole on the left side...stick a pin in the hole to reset the player.

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there is a small hole somewhere on your zen. stick a pin in it for 15 to 20 seconds . tada!!! that will reset your zen!!! it worked for me!!!

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Try sticking a safety pin into the reset hole. It's tiny and it should be at the bottom I did this with my other creative when it froze and it worked.

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did you try resetting it there is a small hole on the side that you stick a pin in to reset

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there is a small hole on the side that you stick a pin in to reset

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