Question about HP Pavilion dv6000z Notebook

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Laptop service sir, I bought a hp laptop in katari . my laptop s/n:cnf8163qgs and p/n: fe567ea#abv . Product : HP Pavilion dv6700. If i have any problem in my laptop how to consult the hp service centre. once i went to the service centre they asked reference no.please send me my reference no.

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  • chinni1 Oct 17, 2008

    if i fill want to fill a servicing application . which particulars i have to fill.

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    we do not have any reference numbers here..HP has them

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Chinni1,
If you purchase a Notebook in one country and want to get it repaired in another country, you may not get the service in the country you are in currently as they may not be having all the information about the notebook you have and parts required to replace if required.
I recommend you to contact the service center again and get the exact information about the Reference Number and get the same form the place of purchase of the Notebook if possible.

Posted on Oct 18, 2008

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Call this number. 811 917 4380 ext 96. This is the service center liaison aka Case Managment. They will take care of the issue.

Posted on Oct 17, 2008

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This number should help you get to the suppport you need. This is the tech support line, if it is something they cannot fix or something you think I can fix please reply.

800-474-6836

This is the page where I found it

http://h71036.www7.hp.com/hho/cache/405979-0-0-225-121.html

Posted on Oct 17, 2008

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2 Answers

Why does my HP Pavilion leak electricity?


Sounds like a power jack problem where the charger plugs in has a short or is touching other components near it.

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The laptop is a dv6700 HP Pavillion. What steps should I take to solve this issue.


About it being an HP Pavilion dv6700 laptop?
Ehhh, giveittome. I will use it.

Looks like I'm going to have to guess since the 'Issue' wasn't stated.

The main problem with the Pavilion dv6700, which is part of the Pavilion dv6000 series of Notebook PC's, is that all the indicator lights come up, but there are no graphics being shown on the LCD screen.
The screen is black.

This is due to a graphics chipset problem, caused by a poor cooling design of HP designers.

The graphics chipset (GPU. Graphics Processing Unit), is mounted to the motherboard in a BGA surface mount.

Instead of pins coming off of the bottom of the chipset, as on the older Processors, there are Solder Balls.

The motherboard has tiny copper pads that line up to the solder balls.
The graphics chipset is set into place, then heat is used to melt the solder balls, and attach the graphics chipset to the motherboard.

Due to the poor cooling design, the graphics chipset overheats, and the solder connections are partially melted.
The graphics chip now has a poor contact to the motherboard.


This video shows you what's going on, and how to solve the problem,

http://www.youtube.com/watch?v=bnkQNmKauEc


This is the download page from HP Support, for the Service Manual (free) for the HP Pavilion dv6700 model series of Notebook PC's,

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&lang=en&product=3650965&

On this page click on the file name in blue>
HP Pavilion dv6500, dv6600, and dv6700 Entertainment PCs - Maintenance and Service Guide

This is a PDF file. Allow up to 30 seconds to see the first page, and additional time may be needed to full download.

Regards,
joecoolvette

Dec 08, 2010 | HP PC Laptops

1 Answer

Hi I have a hp pavilion dv6700, when I press the


Go to this link: www.hp.com
  1. click on support & drivers
  2. enter a product name/number which is: Hp Pavilion dv6700, then click go
  3. click on HP Pavilion dv6700 CTO Notebook PC
  4. select your operating system, and click next
  5. click on the + sign by keyboard, mouse and device input then click on HP Quick Launch Buttons and download it
  6. after it downloads open it up and follow directions to finish install

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Drivers


What drivers do you need? If all drivers, try this link to download a software to do this for you:

http://www.laptops-drivers.com/hp-laptop/pavilion-dv6700-xp-hp-software-update.html

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I need drivers for hp pavilion dv6700 for xp


What drivers do you need? If all drivers, try this link to download a software to do this for you:

http://www.laptops-drivers.com/hp-laptop/pavilion-dv6700-xp-hp-software-update.html

Mar 24, 2009 | HP PC Laptops

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