Question about Samsung RF265AA Bottom Freezer French Door Refrigerator

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Two issues Ice maker makes loud crashing sounds but makes almost no ice. I thought someone was breaking in once evening, it's that loud! The upper compartment freezes soda cans,it freezes just about everything even set at 40. The deli tray is OK it hasn't frozen food so far, sometimes the veggie crispers freeze also. Frig started out not cooling enough even when set at 34, that was 14 months ago. It freezes almost all the time now. Any ideas? This is a French door RF265AABP, purchased in July 07

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  • terie-v Oct 17, 2008

    Thank you. I would be nice not to have to buy ice, since it makes almost none. How about the food freezing? could it be connected to the noise and lack of ice??

  • terie-v Nov 11, 2008

    THANK YOU!!

  • jkurach Feb 23, 2009

    I have the same problem with a RF267AB, the ice was getting stuck in the ice maker. I called Samsung but they had no good info, they're supposed to call back, we'll see. I got the ice loose by shutting the freezer and regrigerator off for a couple of hours and letting the ice melt a bit. When I turned it back it was able to kick the stuck ice out and started making ice again. I'll try the solution of cleaning the contact.

  • Anonymous Apr 02, 2009

    Same issue - ice maker makes very little ice, maybe two or three glasses worth then you have to wait until the next day. Mine has stopped working 4 times (today again). I would not buy one of these units

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Well here is How I fixed My French Door Ice Maker, It made the same loud crashing sounds, and seldom put out much ice. To the point that it made no ice at all.

First, Make sure you can get water out of the front, if not, your water lines may be clogged.

The second thing you can do is hit the secret RESET button on the upper front side of the ice maker. See my first image for it's location, it is a soft rubber button.

The third thing.. In my case the reset button worked for a little bit. But eventually stopped. I had to remove the ice maker, and found that that several rows of ice had gotten stuck. The swinging arm that smacks the ice out would just strip the gears banging that ice to no avail. So opening the ice maker up and cleaning it out helped. I also cleaned the sensor contact with some alcohol. It is a thin metal strip close to where the gearing housing is. This I believe is ultimately where the problem starts. It allows the trays to get overfilled, and the ice can't be released. Once I cleaned out the tray of stuck ice, cleaned the sensor, plugged it back in, and hit the reset button once more, It was making loads of ice once again. If this fails, you can get a complete new ice maker online, I found a vendor on eBay selling it for a reasonable $80. You can use my pictures to see how to disassemble for repair ore replacement. My fridge by the way is the RF267AARS.

the part number is: DA97-05554A

It works with the following refrigerators
Samsung RF267AABP Samsung RF267AABP/XAA Samsung RF267AARS Samsung RF267AARS/XAA Samsung RF267AASH/XAA Samsung RF267AAWP/XAA
two issues - b783482.jpg

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Posted on Oct 31, 2008

  • nate2274 Nov 06, 2010

    I have the same problem. I disassembled, thanks for the details, but I can not locate anything that looks like a metal strip to clean.

  • alterna Jan 28, 2011

    Some info that helped me: the sensor contact is next to the ice cube molds against the plastic housing. Also, there is no water line attached. I was afraid to pull the ice maker as shown on the Samsung site and this guide because I didn't know how the water line was attached. Well, its not! One screw, one harness, one clip and presto - ready to troubleshoot or replace. Why doesn't Samsung tell you how easy it is to replace??? Thanks Elbozi.

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It could be a damper issue or control board i will take a look at the schamatics tomorrow at work on my laptop that i use for for work i will let you know if i find something use full

Posted on Oct 17, 2008

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I have the same problem but when I took it apart the ice was filled to a proper level... just won't eject it. Is there some kind of coating on the tray? I ejected the ice by hand and it actually takes quite a bit of force to remove.

By the way, thanks for the pictures and description on how to get it apart.

Posted on May 15, 2010

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Ckoonz, I had the same issue. It appears for me the heating element that allows the ice to be pushed out had failed. I new icemaker (<$100 from Samsung) fixed it for me.

Posted on May 21, 2010

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