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It might be cause by a corrupt firmware. You need to have a utility that restore the mp3 player to its original setting. i had exactly the same problem with my ipod shuffle 1st generation 2 years ago. Good thing Apple has that utility for me to download and until no it is still working. Try to visit and upgrade the firmware using this link for you mp3 player http://support.rcaaudiovideo.com/downloads.aspx?product=192