Question about Creative Labs Zen Touch MP3 Player

3 Answers

White screen of death on my zen

Zen will turn on but the all I get is a white screen. All the files are intact but can operate the zen. Help!

Posted by on

  • 1 more comment 
  • g_fergy Oct 17, 2008

    sorry that is can't operate my zen!

  • pspeak786 Nov 03, 2008

    Turns on but no access to files on the hard drive - complete dodo/dead

  • tommyadams14 Mar 27, 2009

    i have the same problem the only time it works is on the charger and when i take it of it keeps turning on and off over and over again


3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I was just wondering how long you've had the Zen for? I was thinking about getting one but I read tons of reviews on Amazon and all the negitive ones state that after about 3 months of use the got the white screen of death. All the good reviews only had the zen for about a month or less.

Posted on Nov 21, 2008

I tried Solution #1 above but it did not work for me.

Posted on Nov 01, 2008

I had the same problem with my Zen. I *downgraded* the firmware in mine to 1.03.04 and it seems to have fixed it. Per the Creative website, I first tried upgrading it to 1.20.02 and it only seemed to make it worse. I tried their recovery procedures to no avail.

You can download the downgrade here. It's and executable file, just have your Zen hooked up to your computer and execute it.


Posted on Oct 19, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add


Creative Labs Zen Touch MP3 Player Logo

Related Topics:

1,987 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

618 Answers


Level 3 Expert

74311 Answers

Brad Brown

Level 3 Expert

15320 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides