Question about Creative Labs Zen Touch MP3 Player

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White screen of death on my zen

Zen will turn on but the all I get is a white screen. All the files are intact but can operate the zen. Help!

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  • g_fergy Oct 17, 2008

    sorry that is can't operate my zen!

  • pspeak786 Nov 03, 2008

    Turns on but no access to files on the hard drive - complete dodo/dead

  • tommyadams14 Mar 27, 2009

    i have the same problem the only time it works is on the charger and when i take it of it keeps turning on and off over and over again

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I was just wondering how long you've had the Zen for? I was thinking about getting one but I read tons of reviews on Amazon and all the negitive ones state that after about 3 months of use the got the white screen of death. All the good reviews only had the zen for about a month or less.

Posted on Nov 21, 2008

I tried Solution #1 above but it did not work for me.

Posted on Nov 01, 2008

I had the same problem with my Zen. I *downgraded* the firmware in mine to 1.03.04 and it seems to have fixed it. Per the Creative website, I first tried upgrading it to 1.20.02 and it only seemed to make it worse. I tried their recovery procedures to no avail.

You can download the downgrade here. It's and executable file, just have your Zen hooked up to your computer and execute it.

http://drivers.softpedia.com/progDownload/Creative-ZEN--GB-Firmware-Download-41209.html

Mark

Posted on Oct 19, 2008

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Posted on Jan 02, 2017

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