Question about Creative Labs Zen Touch MP3 Player

3 Answers

White screen of death on my zen

Zen will turn on but the all I get is a white screen. All the files are intact but can operate the zen. Help!

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  • g_fergy Oct 17, 2008

    sorry that is can't operate my zen!

  • pspeak786 Nov 03, 2008

    Turns on but no access to files on the hard drive - complete dodo/dead

  • tommyadams14 Mar 27, 2009

    i have the same problem the only time it works is on the charger and when i take it of it keeps turning on and off over and over again

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I was just wondering how long you've had the Zen for? I was thinking about getting one but I read tons of reviews on Amazon and all the negitive ones state that after about 3 months of use the got the white screen of death. All the good reviews only had the zen for about a month or less.

Posted on Nov 21, 2008

I tried Solution #1 above but it did not work for me.

Posted on Nov 01, 2008

I had the same problem with my Zen. I *downgraded* the firmware in mine to 1.03.04 and it seems to have fixed it. Per the Creative website, I first tried upgrading it to 1.20.02 and it only seemed to make it worse. I tried their recovery procedures to no avail.

You can download the downgrade here. It's and executable file, just have your Zen hooked up to your computer and execute it.

http://drivers.softpedia.com/progDownload/Creative-ZEN--GB-Firmware-Download-41209.html

Mark

Posted on Oct 19, 2008

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1 Answer

Creative Zen M:vision - can't turn on/off, permanent blue light


Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

Jan 15, 2010 | Creative Labs Zen Digital Media Player

2 Answers

White screen


I get the white screen of death as well from time to time and I found this video and it actually worked for me.

http://www.youtube.com/watch?v=a8g0sh7pc54

Hope you have the same problem as me and this should help out just do what he does:
When the screen goes white, let the music play, put it on hold, wait until the screen turns black then take it off hold and the screen should be back on hope this helps.

Jul 13, 2009 | Creative Labs Zen Digital Media Player

1 Answer

White screen


I get the white screen of death as well from time to time and I found this video and it actually worked for me.
Hope you have the same problem as me and this should help out just do what he does:
When the screen goes white, let the music play, put it on hold, wait until the screen turns black then take it off hold and the screen should be back on hope this helps.
http://www.youtube.com/watch?v=a8g0sh7pc54

Jun 07, 2009 | Creative Labs Zen Digital Media Player

2 Answers

Zen screen stays white


The white screen of death is due to a hardware failure in the LCD screen and the only way to fix it is to replace the screen itself. You can find a screen and repair services at www.TheGadgetDr.com

Aug 13, 2008 | Creative Labs Zen Digital Media Player

2 Answers

My creative Zen 8Gb wont allow more than 597 songs..


I'll run a cleanup on your zen, if that doesn't work then you should format it and re-transfer everything. Additionally, you may want to upgrade your players firmware.

How to enter the Zen’s Recovery Mode for Clean Up, Format All, Reload Firmware, and Reboot:

1. With the Zen off, press and hold the "play/pause" button.

2. Continue to hold until you perform Steps 3 and 4. If you accidentally release the button, start the procedure again.

3. Gently push the end of a thin object (like a pin or straightened paperclip) into the Reset hole. You should be able to feel the release click of the button.

4. Slide the On/Off/Lock switch towards the power button and hold until the boot screen appears on the display.

The Recovery Mode screen appears, and four menu items are shown:

Clean Up: A cleanup of the file system and database files takes place. All (uncorrupted) data should stay in tact. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library. All files should remain intact unless they were detected as being corrupt.

Format All: This will completely reset the Zen and remove all user stored files on it.

Reload Firmware: This will prepare the Zen to accept a reload, new, or older firmware based on the specific firmware file you download and execute on a computer. Selecting this option will prevent your Zen from being able to boot, so make sure you have the firmware file on you computer and ready to load.

Reboot: This will execute a soft reboot of the Zen's operating system.

How to Clean Up, Delete Temp Files, and Reformat the Zen using Zen Media Explorer:

1. Plug the Zen.
2. Go to Zen Media Explorer.
3. Select "Settings and Information".
4. Select the "Tools" Tab.
5. This page will show you the options to Clean Up, Delete Temp Files, and Reformat the Zen.

(Warning: When reformatting, you will lose all files you put on the Zen)

Jun 19, 2008 | Creative Labs Zen Digital Media Player

4 Answers

Screen is white but music still plays


I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)

connex_bern

Jan 31, 2008 | Creative Labs Zen Digital Media Player

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