Question about Gateway Computers & Internet

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Graphics driver On bootup a message comes on telling me my graphics driver is not installed or is corrupt. When I download the driver from Gateway to my desktop and follow their instructions, it tells me part of the file is missing or corrupt. I need to know how to install this file D00458-002-001 and replace the bad one. Gateway does not support my 2 years old laptop! My splash screen has vertical stripes. I paid a technician $300 to fix this problem, but was scammed. I am almost 70 but not dead yet! Help! Product Gateway NX560XL Laptop purchased 8/06

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  • William Westfall Oct 17, 2008

    Joed911, thank you for your response. What is a Dimms and what does it look like. There are a couple of covers.

  • William Westfall Oct 17, 2008

    Joed911, I looked at the Device Manager listing, and found there under 'other devices' marked by a yellow question mark, and another under that 'Video Controller' (VGA Compatabile).

    My question is this, can that file be suspended and a new one downloaded and installed. If so how do I do that. Would having that file out of the way so to speak, enable a new download? Originally Gateway Chat session in August indicated that I needed to download that file, but when I bring it to the desktop it doesn't unzip and when I try to run it that's when I get the corrupt or missing files message. They are through helping me.

    I have printed off your memory Dimms message and how to look and will follow up on that. Thank you so much for helping me. I will let you know if this works. The are changing to a yellow. I just want to fix this.

  • William Westfall Oct 22, 2008

    My video card is going out so drivers won't help, but I appreciate all the suggestions on fixes all of your have given me! Thank you so much! I'm going to see if I can get Gateway to cough up a fix for less than what I paid for this laptop less than 2 years ago. It is a Gateway X560XL fully loaded! I am so sad!

  • JDTec
    JDTec May 11, 2010

    A memory Dimm is a circuit board about 2" long, 1/2 wide. It is under one of the covers. there may be an "M" by the cover.

  • JDTec
    JDTec May 11, 2010

    I would look at the memory. This usually causes erratic line and video. It also could be the cause behind the drivers not installing correctly. on the bottom of the laptop, you will see a cover that houses the memory. Open it up and see how many memory Dimms you have .If you have 2, power off the laptop, then take one out and move the second one into it's place.Power up the unit. If you still have the video problem, power off the unit and switch the memory again and test.

    Let me know the results



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You can right click on the Video controller that is yellow exclamated, select uninstall. Then you can re-install the driver. This will put the new driver in and hopefully fix your problem.
tell me which Gateway model and what operating system and I'll send you a link for the driver .

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Oct 17, 2008

  • JDTec
    JDTec Oct 22, 2008

    If I could help you in the future,let me know.

    Good Luck,




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