Question about HP Officejet 5610 All-In-One InkJet Printer

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Cartridge jam displayed

After installing a ink cartridge, the cartridges will not stay on the left side but make lots of noise trying to get in place. The message is "Cartridge jam" then push OK. Nothing helps so far

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Follow these instructions: Moving the carriage

  1. With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
  2. Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
  3. Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
  4. Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
  5. Close the print cartridge access door and reconnect the power cord.
  6. Press the On button to turn on the all-in-one.
  7. Print the self test from the menu to check the functionality of the product by following these steps:
    • Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
  8. If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • If the issue is not resolved , continue to the next step.
Step two: Plug the product directly into a wall outlet Verify that the product is properly connected to a suitable power source by following the instructions below.
  1. Verify that the computer and the all-in-one product have a three-prong power plug.
  2. Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
  3. Try the print job again to see if this step resolved the issue.
    • If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
    • The above was from this HP doc:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00577763&lc=en&dlc=en&cc=us&lang=en&rule=34246&product=441125


How to clear error message from HP:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00441807&lc=en&dlc=en&cc=us&lang=en&rule=34246&product=441125

You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Oct 16, 2008

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