Question about HP Officejet 6310 All-In-One InkJet Printer

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Sending and receiving faxes

We have a brand new machine and all of a sudden we are unable to send or receive faxes.  Speaking to our telephone line provider we have been informed it is our machine.  Any suggestions please?

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We really appriciate you seeking assistance with FIXYA, as your HP All-In-One Printer is a brand new one you could have calld Hewellet Packard for free assistance as you are entitled for the same for a Years time.

First Try the steps mentioned bellow

Unplug the power cord from the All-In-One as well as the power outlet when there is still power in the All-In-One. and wait for atleast 1Min
Plug the power cord directly to a wall outlet without surg protector. (if possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)

Then check and see

If it does not work try the steps mentioned bellow:

If you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message. ( If not call your
Telephone service for a distinctive ring pattern)
All You need to do is get a distinctive ring pattern from your telephone service provider and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

Posted on Oct 18, 2008

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How do i set my fax machine to recieve and send faxes


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Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

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press on hook dial, (here the dial tone on machines speaker)
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To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
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We have a receiving problem with our HP Color LaserJet CM2320nf . The exact issue is that, sometimes the machine is unable to receive a fax with any number of pages from different senders Also, the...


Error Code 223 (ECM error)

The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.

1. Reattempt the fax reception at a different time when telephone line conditions have improved.
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If you want to use the FAX - use the dedicated line to the FAX Machine..

Hi check the following steps
Problems with sending and receiving FAX

Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.



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Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
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  2. Figure 1: Two-wire telephone cord c01501963.gif
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Step two: Change the HP fax settings
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Some basic troubleshooting tips are listed below to help determine the cause.
Check the following items :

1
Ensure the phone cord is plugged directly from the wall jack, into the back port of the fax machine marked "Line", "To Wall Jack", or with a wall jack symbol

2
Remove any other device from the line such as splitters, credit card machines, or telephone answering machines and retry.

3
Turn Error Correction Mode (ECM) off ,
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self confirmatory no for fax 1 888 473 2963 .

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